In 2023 my role expanded to take on the Majors project portfolios and the Professional Services team. This means I now work directly with 5 portfolio delivery leaders who all have their own teams of project managers and operational roles servicing customers in all stages of the project lifecycle.The Dayforce partner ecosystem has significantly expanded since 2022 and so I’m also the Partner Practice lead which covers Partner Success and Delivery Assurance services.Partner Success focuses on supporting and enabling dayforce partners as they grow their footprint in the dayforce market. Delivery Assurance is a customer focused service which offers the opportunity for customers working with partners to lean into the skills and experience of the Dayforce services team through all project stages. It’s proving to be an invaluable service that gives trusted advice to customers in matters such as industry best practice and the Dayforce product roadmap.

Customer go live volumes meant the Dayforce services practice had to split into two - Majors and Enterprise - I took on the practice lead role for Enterprise projects with a team of PMs and Solution Architects.Successful deliveries in this period included customers like NG Bailey, Center Parcs and Dr Marten’s (published on LinkedIn) with several others along side these well known brands.In addition to developing connections and partnerships with senior stakeholders on our larger accounts, I was also able to support my team to build out more robust and sophisticated tools / approaches in areas such as requirements gathering, cut overs, data migrations and test plans. Complexity is common amongst enterprise customers so a willingness to be creative and supportive to meet demands in this space was key.Some highlights in this role were:- Nurturing a group of delivery leads that are now in place and doing a fantastic job as leaders in their own teams and portfolios- Partnering with the Resource function to put in place staffing processes based on a supply/demand model that are now followed collaboratively by all the practice teams - Recognition from Dayforce Exec leadership for team and revenue contributions through 2022 by going to the President’s club in Maui, Hawaii !!!

As part of the transition to Dayforce I continued to lead the WHSmith HR and WFM implementation delivery to a successful conclusion where it was fully transitioned to the SDWorx Managed Services group.During this period the Dayforce market growth started to accelerate with customers excited to migrate to the game changing payroll platform. Leading the services team through these early stages involved an emphasis on team work, consistency of methodology and agility to work through solutions to requirements and challenges we were encountered with each new customer. Some highlights in this role included:- Recruiting some rock stars who are still part of my team / work life now. And forging links with partners who gave us that extra capacity when we really needed it- Travelling to South Africa to support the discovery phase of a large retailer in Cape Town- Working with fantastic customers prepared to give us strong references that helped us build momentum for Dayforce in the UK

I joined SD Worx as the Project Manager Team Lead in the Enterprise Delivery Group working with the larger and more complex customers in the UK. The role had a really wide scope of responsibility including:Programme Delivery - leading teams to deliver customer services across highly integrated platforms including Workforce Management (Dayforce and Intellinet), HR, Payroll and Expense systems.Governance Owner for Change Delivery – collaborating with the PMO, Client Directors and Delivery teams to complete impact assessments, ensure compliance, mitigate risks and implement changeLine management for 5 Project Managers – conducting regular 1:1s and team meetings, ensuring process compliance, driving company values as well as offering support/coaching when needed.

After working for HCM software solution providers for many years I decided to take the opportunity to go “client-side” and deepen my knowledge of HR strategy and processes and the value they can bring to businesses.I led a team of Business Analysts and System Admins to provide support and project services to a wide range of customers across the Etihad Airways Group - including HR Business Partners, the HR PMO, HR Operations teams and the HR CoE’s. The scope of my team's support and services included Recruitment, Performance Management, Talent Management, Payroll, Core HR processes, ESS and MSS, data quality and integration with downstream systems. The technologies we worked with included Successfactors and Oracle .

I spent about half my time providing project management and consultancy services to Kronos customers and partners in the Middle East. I coordinated the delivery of workforce management solutions using functional and technical resources from a combination of overseas teams - mainly US, Europe and India - and local channel partners. The other half of my time I worked on new business opportunities by providing product demonstrations, technical specifications, business case assessments, SOWs and RFPs for our local channel partners to help develop successful workforce management solutions in the Middle East region.

I had the privilege of working on some high profile retail accounts including TJX Europe and The Cooperative Group - Food (TCG) where I made it a priority to make sure I understood how these customers wanted to use Kronos to drive and support their business operations. With this understanding in place I could pull together the road map that showed how I would lead the Kronos delivery teams, support groups and the customer to achieve their objectives.The Kronos solution, like many products, can appear complex and difficult to embed in a business - my role was to navigate through the complexity with the customer so that the soluton would eventually stick.

In this role, I built up a strong track record of customer facing project delivery in the Healthcare, Retail and Logistics verticals where I showed that I could coordinate and lead teams of functional, training, integration and technical consultants to deliver workforce management solutions on concurrent implementations.I enjoyed developing coherent project plans and made sure the customer and Kronos teams were aligned appropriately to support timescales. I assessed and reported on project risks and provided tangible mitigations for the customer and/or service management to review. I also handled the escalation and resolution of project and product issues and was fully responsible for the quality of all project deliverables as well as the customer engagement as a whole.My responsibilities also included the management of professional service budgets which at this stage ranged from £150K to £250K per project.I would regulalry monitor, control and report on forecasts, actuals and earned value and would follow through on change requests where necessary.

My project management career really got started here where I was handed some interesting accounts to handle right from the start. For example,I had to put the Prince2 theory into action in order to turnaround a struggling project with an unhappy, high profile customer. By the end of the engagement we had collaborated with the customer to build some product enhancements - a very happy ending.While I was with Computers in Personnel I also acted as a Lead Quality Consultant for 3 months where I worked with the Product Development Team to manage quality aspects of a major software release. Following this I then lead the "Limited Release" project where I worked with a group of customers to gather feedback from the release on how to improve the software, documentation and services before the product went to full release.

I led a small team of developers who were responsible for implementing product customisations, providing second line support for software issues as well as carrying out pieces of product development when necessary.We mainly worked with ASP, SQL, VB and COM technologies at this time and had some good success stories including PeopleSoft integration, development of a scorecard report for an AHold Career Planning module and customisation of a Compensation and Benefits module for Philips.