Peter Day Email & Phone Number

London Area, United Kingdom

Responsible for establishing and leading a data quality management program to ensure the accuracy, completeness, and consistency of data across the organisation

Working across the Housing and Social Investment Department, I have responsibility for Data Protection, Customer Experience, Business Support and data governance including that relating to the Grenfell Public Inquiry.

Identify and implement Information Management approach to deliver GDPR compliance across the Housing Department. Identify GDPR leads from across the organisation and CRM User Group to deliver a collaborative approach and influence organisation culture. Deliver Privacy Notices, Fair Processing Notice, retention strategy, Privacy Impact Assessment, approach to Freedom of Information, Subject Access Requests and Data Breaches to fit with corporate approach. Deliver Information Management Strategy to successfully manage the reduction of feral dataDeliver ‘As Is’ and ‘To Be’ process maps to identify, agree and implement improvement. Reviewed performance management as a Department proof of concept.

London, United Kingdom

Managed team of 17 with £1 million annual budget to deliver comprehensive reporting suite and insight led process improvements across the scope of Grenfell services. Led change from consultants to directly employed staff including recruitment, induction and transition documentation. Responsible for Information Management including GDPR compliance. Implemented and managed Grenfell Information Sharing Agreement with partners including the MHCLG and Central Government

London, United Kingdom

Led a team of 15 across 4 key areas, responsible for an annual budget of circa £7 million. Initiated and implemented Quality Assurance strategy and process in line with ISO9001 principles, central to going from 1 to 9 (of 10) PSA standards. Responsible for external prosecution service; delivered procurement for the service to provide agility aligned to identified risk, and implemented new case allocation approach to increase case quality whilst delivering £3 million savings. Implemented and successfully managed Rule 9 process. Responsible for the Case Review team, ensuring caseload of over 300 is managed within the terms of the individual orders. Department risk lead; proactively and routinely reviewed the risk map to ensure risk priorities are current, are aligned to organisational risk map and mitigation is effective.

London, United Kingdom

Led a team of 25 across 5 service areas. Initiated and managed a programme of projects to deliver strategic level organisational improvement. Implemented and routinely delivered the performance management framework; aligned to organisational priorities, identified and deliver reporting on key performance indicators, implemented performance and business analysis to understand current position, routinely acquainted with changing external environment and recommending priority areas for improvement. Ensure all operations policies and procedures are fit for purpose with programme of continuous improvement delivered. Managed property sales of circa £25 million p.a. Responsible for Complaints Management.

Foundation Certificate In Business Analysis, Business Analysis, Pass

Post Graduate Diploma, Housing

Geography

Education record