Peter David Email & Phone Number

Nigeria

• Answered customer telephone calls promptly and improved on-hold wait times.• Employed active listening and product expertise to successfully resolve inbound queries.• Handled phone, email, and social media inquiries with consistent customer service across multiple channels.• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.• Assisted customers with varying questions using product knowledge and service expertise.• Boosted monthly sales revenue by skillfully promoting diverse product and service options.• Maintained compliant documentation on CRM, DYNAMICS 365, PROCESS MAKER, ERP SYSTEM for reliable company records.• Managed high-volume customer queries simultaneously through effective multitasking.• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.• Adhered strictly to policies and procedures for continued company compliance.• Assisted customers with additional retail services, including alterations, special orders, and item loans.• Processed inbound customer calls, providing information on service or product upgrades• Cultivated customer loyalty through exceptional service, promoting repeat customs, and improved sales.• Participated in regular training to maintain up-to-date knowledge of company products and policies.• Provided support to customers, meeting the demands of fast-paced call center environments.• Assisted customers with product complaints, logging issues for investigation and resolution.• Consistently achieved service rating targets, managing customer inquiries with personalized care and attention.• Processed high-value payments with meticulous accuracy.• Maintained customer happiness with forward-thinking strategies to address needs and resolve concerns.• Responded promptly to inquiries from clients, members, and staff via email, post, and fax.

Lafia, Nassarawa, Nigeria

+ Financial Audit: I have a strong background in conducting financial audits, which involves reviewing an organization's financial records, transactions, and controls to assess their accuracy and compliance with applicable regulations and accounting principles. My in-depth knowledge of auditing standards enables me to identify any discrepancies, errors, or potential risks that may impact the financial reporting process.+ Reconciliation: I also have in-depth knowledge of reconciling complex financial accounts and statements, such as general ledger accounts, bank statements, inventory records, and intercompany accounts. My meticulous attention to detail allows me to identify and resolve any discrepancies or inconsistencies promptly. My expertise in reconciling financial data ensures that all financial transactions are accurately recorded, providing a clear and accurate financial picture.+ Process Improvement: Beyond conducting audits and reconciliations, I am also skilled in assessing existing internal control systems, identifying gaps or weaknesses, and implementing improvements to enhance efficiency, accuracy, and compliance. I also collaborate with cross-functional teams to develop and implement best practices, streamline processes, and reduce the risk of errors or fraud. My ability to navigate complex financial systems and technologies enables me to optimize financial processes and maintain a high level of fiscal integrity..+ Communication and Reporting: I have excellent communication skills, both written and verbal, that allow me to effectively communicate audit findings, reconciliation results, and recommendations to stakeholders at all levels. I prepare comprehensive reports, highlighting key findings, risks, and opportunities for improvement. My ability to convey complex financial information clearly and concisely facilitates decision-making and fosters transparency within the organization.

Nigeria

• Displayed strong customer service skills with professional telephone manners to resolve customer inquiries.• Maintained office files in both electronic and hard copies.• Streamlined operations by organizing files and documents to implement improved workflow and organization.• Sorted and distributed business correspondence to the correct department or staff member.• Assembled and mailed informational packets, reports and publications.• Welcomed guests and clients in an upbeat and friendly manner.• Managed office inventories, restocking supplies and placing purchase orders to maintain adequate stock levels.• Wrote reports and correspondence from dictation and handwritten notes.• Responded to telephone inquiries from clients, vendors and members of the public.

Nigeria

Linked Account Manager.* Responsible for managing and overseeing the NCSI linkedIn accounts.* Creating and posting content, responding to comments and messages.* monitoring and analyzing analytics.* Customer Service Inspector: Inspects customer service interactions and processes to identify any gaps or areas for improvement. * Quality Assurance Specialist: Develops and implements quality assurance programs and processes to monitor and evaluate customer service performance. * Customer Experience Analyst: Analyzes customer feedback, complaints, and satisfaction surveys to identify trends and areas for improvement. * Complaints Resolution Officer: Oversees the management and resolution of customer complaints and escalations.

Bsc. Business Administration, Business Administration And Management, General

Diploma, Business Administration And Management, General

Senior School Certificate