Peter Delves Email & Phone Number

Tunbridge Wells, England, United Kingdom

Engagement Manager for Membership Department in AXA Health.

England, United Kingdom

Eastbourne

Shaping the culture of AXA PPP healthcare employees - Health Services (Occupational Health Services) through engagement initiatives aligned to the evolving successful strategy of our company. Breaking down silos and creating an informed and united culture to improve the morale and productivity of the workforce. Supported through contemporary communications and bespoke development.Notable achievements: Improved Health Services engagement scores, via Pulse, by over 100% via eNPS (including additional improvements in all measured sectors) - currently above PPP, UK and Global scores; improved Management Capability scores (as measured by employee engagement on MC3); created and hosted interactive company roadshows; designed and delivered online company newsletter.

Eastbourne

L&D Consultant for Occupational Health services for AXA PPP healthcare - Responsible for all learning and development within company - Also supporting CPD for clinical employees (Doctors, Nurses, Physios, etc) - Advising and delivering contemporary solutions for line management and specialist customer service - Proficient in multi-media, social media and mobile, instructional design, virtual learning centres and learning management systemsNotable achievements - executed company-wide psychometric communication tool to improve employee communication and engagement; took ownership of engagement, communication and development strategy for company; created, designed, implemented and measured single management program; introduced business friendly learning solutions;

United Kingdom

- Sole L&D innovations consultant for AXA in the UK; - Specialist in advanced blended learning techniques; - Advisory for internal clients on the most effective and efficient ways of learning and development for the business; - Pioneer of multi-media and contemporary methodologies including social media and mobile-learning; - Practitioner of rapid development software: Storyline, Articulate Studio, Adobe Captivate, Adobe Presenter) - Instructional design and development of learning solutions; - Proficient in multi-media techniques of audio and video (recording, editing and post-production); - Management of external clients; - Management and technical specialist of virtual learning centre, learning management system, online lending library; - Notable achievement: finalist for Learning Technologies solution of the Year 2012; -

This role is to provide sole consultation expertise for AXA UK & Ireland (some 15,000 employees) in Blended Learning. Through a defined strategy of ‘choice' to the business and employees, I consult to all areas on blended learning solutions incorporating a wide range of contemporary and traditional training methods and media.Creator of learning and development strategies for UK company, including online regulatory training, mobile learning, international cooperation and overall L&D strategy of choice Consult on and design, development, delivery and project management of blended learning solutions/interventions; ensuring project progression, regular updates, key milestones met and robust evaluation.Design, development, creation and implementation of online system and process guides for My Performance systems aligned to the business needs of AXADesign, development and facilitation of key management briefing and training sessions for UK My Performance system; including regular and bespoke sessionsManagement of all 3rd party relationships where the training solution is contracted out. Working with notable preferred partners such as Kineo, SAI Global and Saffron Management of UK Learning Management System including content uploads, training plans and reporting of management information and feedback to key stakeholdersManagement of AXA Anytime, AXA's virtual learning centre for Leadership population (some 5,000 employees) providing online resources in conjunction with Ashridge Business schoolManagement of UK LearningZone physical resource library (books, CDs, DVDs, etc)Purchaser of key software, media equipment and resources Primary UK contact for all learning technologies, survey creation, webinars, podcasts, social mediaPrimary UK contact for trouble-shooting of LMS and network issues, working closely with IT Service Desk and European centre Deliver ad-hoc presentations to the business and stakeholders on learning technologies

- Advise, consult and create combined learning solutions for AXA operating companies across the UK; - Making use of established and new methods and media to meet customer requirements; - Notable achievements: 3 industry awards (see awards section below) for elearning - Published in eLearning Age magazine.

United Kingdom

- Designed and delivered training to all employees in soft skills and regulatory learning; - Management training; - Group facilitation and special events host; - Key account trainer for Denplan; - Notable achievement in designing and implementing blended Induction course for all of AXA UK & Ireland.

Co-design, development and implementation of induction elearning course across AXA company worldwide (some 150,000 employees) working with AXA University in ParisSuccessful design, development and implementation of single induction program for all AXA employees in UK & Ireland (some 14,000 employees). Incorporating accelerated learning and interactive multi-media techniques. Regional trainers were consulted, developed and coordinated in order to provide a complete and unified induction process to AXA regardless of location or role.; is an Australian financial corporation. The company provides banking, life insurance, managed funds, superannuation, property, listed assets and infrastructure.Its UK operation was the subject of a demerger in 2003, separating out Henderson Group plc.Responsibilities included:Training and development of all branch staff for the south of the UK (8 branches and 3 head offices).Creation and development of legal, contract, process and soft skills training courses.Introduction of continuous evaluation and assessment programs.Specialist Sales/Actuarial support consultant (across Finance, Marketing & Customer Services) offering bespoke solutions to key account managers.Facilitator for large high profile groups at corporate and special events.

United Kingdom

- Sales Trainer for all Southern branches and Head Offices; - Delivering product, legal and soft skill courses to all sales branch employees; - Technical specialist for Sales/Actuarial Pricing team; - Y2K lead trainer and UAT tester in Life Department.

Working for this established Mutual Life Pensions and Investment company, I was the Y2K project consultant for the Life Assurance division (contracts, valuations, processes, claims). Prior to this I was the Training Team Leader with overall responsibility for the same departments total training needs and analysis. In this role, and with my team of Key Trainers, I designed and delivered corporate programs (soft skills and systems) at all levels, including senior management and director level.

United Kingdom

- Technical trainer for IBM mainframe conversion; - Senior trainer for Life Assurance and Unit Linked contracts (new business to claims).

Bsc (Hons) Geography Degree

Geography

Bsc, Geography

Geography

Education record

8 O'Levels (A-C grade) 2 A'Levels