MAXIMUS, Baltimore, Maryland • 2019ERate Invoice ReviewerReviewed applications from schools and libraries for internet access discounts and internal connections including basic maintenance. Managed internal broadband services and equipment received for eligibility. Processed invoices for discounts on equipment and services. Within a month of hiring, I was given responsibility for a $70 million portfolio of temporary accounts. On the Maximus, Federal Invoicing floor, I was also able to detect, develop and document what can best be described as an, “IT impairment”. Denial of access rights into Siebel (2002) was interrupting workflow. The database would not accept character strings of a certain length and we were able to solve the work flow issue collaboratively. Acquired necessary documentation required to process applications via email, telephone and E-Rate Systems with applicants. Processed applications and invoices using desktop procedures, checklists and assorted documentation. Conducted quality reviews of applications and invoices to ensure accuracy. Escalated issues as necessary when processing program documents. Processed invoices for discounts on equipment and services. • Performed in-depth reviews on multi-million-dollar invoices and partnered with IT, Subject Matter Experts (SMEs) and organizational policy experts to ensure successful completion. • Made key contributions to clearing invoices of up to $70M per month through utilization and integration of legacy systems as well as providing patches to existing system.

Work Schedule: Full-TimeFulfillment Associate (Outbound Fulfillment, BWI2)Responsibilities and Accomplishments:Career Note: the description below integrates all the, part-time experience, warehouse and packing work that was developed between semesters.Examined shipment contents and compared with records, such as manifests, invoices, or orders, to verify accuracy. Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes. Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials. Conferred or corresponded with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. Packed, sealed, labeled, or affixed postage to prepare materials for shipping, using hand tools, power tools, or postage meter. Contacted carrier representatives to plan for shipping and delivery of materials. Delivered or routed materials to departments using hand truck, conveyor, or sorting bins. Requisitioned and stored shipping materials and supplies to maintain inventory of stock. Determined shipping methods, routes, or rates for materials to be shipped. Computed amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list. Compared shipping routes or methods to determine which have the least environmental impact.

Career Note: “Pemco” is the name of a small management company used to train for property operations, analysis, and planning. The knowledge, skills and abilities associated with this training include the field work conducted as a GGP Commercial engineer and analysis performed as a requirement of MBA commencement.Data and Reporting Analyst:• Developed business model (cash flows-material list) for, commercial Sustainability solutions.• Analyzed tactical and business cases to direct & support GIS management.• Programmed and maintained web sites, with, content creation tools, digital management and media.• Wrote, designed, edited web page content, and performed web site updates.• Report Design, Automation and Consulting : created complex Demand Modeling estimates to be used for in the sales/service business process.• Report Production: and delivery of analytics, efficiency metrics monthly Cash Flow and time series. • Collected, analyzed and published field data related to spatial demand patterns and commodity usage. • Special Projects: Independent contributor for value-stream projects, GIS population-Commerce time series and data sources, as needed to support intelligence efforts. • Analyzes data and information needs to aid in the recommendation and implementation of sustainability initiatives developed parametric spreadsheet to estimate cash-flows.• Analyzes existing processes for efficiency and effectiveness and collaborate with internal partners, throughout various stages of the project ranging from project planning and coordination.

General Growth Properties-Loyola University MarylandBaltimore, MD United States 09/2004 - 05/2010Hours per week: 65Field Service, and Evening MBA Student• Career note: Awarded tuition assistance to complete Master’s Degree and relevant coursework; conducted independent study since 2004. • Excellent technical troubleshooting skills for cost-effective, program and site management.• Successful research, editing and technical publishing skills; in both team and self-directed settings with Microsoft Office software. • Project Management with parametric spreadsheet, modeled time line of operation deployment and escalation of cell phone product line.• Value Stream Management-Developed process to eliminate off cycle payroll.• Provided guidance for construction and operation of 1.5-million-square-foot "Class A" leasable Commercial realty property, employing Cash Value Added (CVA) Management concepts.• Executed Life Cycle Analysis (LCA), to establish present value calculations, and cost I benefit analyses.• Advised corporate to eliminate off-cycle checks, incorporating practical Value Stream Management.

• Team management - operations of Commercial, Residential and Industrial properties.• Thoroughly inspected and supervised multiple construction sites to guarantee strict conformance with building codes, safety standards, and specifications. • Issued stop-work orders and violation notices as necessary, and consulted with violators, owners, and authorities to clarify issues and offer solutions.• Utilized survey tools, metering equipment, and test instruments, including web-based-sub-metering, concreted strength measures, and commercial safety systems to execute accurate inspections. • Confirmed alignment, elevation, and level of structures and fixtures by calculating dimensions, to facilitate compliance with regulations and building plans. • Preserved detailed daily logs and substantiated inspection records with up-to-date photographs. • Directed, mentored, assisted, and trained other construction inspectors.• Served as lead for Building Integrated Photovoltaic (BIPV) Project, in response to company demand for energy-saving initiatives. • Ultimately slashed "Class A" Common Area Maintenance (CAM) power usage by 10%.• Accumulated sub-metering data of tenants' billable utilities for inventory purposes.• Coordinated site services; elevators, building automation, landscape, alarm testing, • Optimized (mechanical, electrical and administrative) processes.• Minimized corporate HAZMAT profile executed reclaim program; saved corporate x$1000s.• Saved 10 % Common Area Maintenance (CAM) energy usage.• P-Card: ordered parts supplies for buildings, grounds, vehicles, equipment.• Provided data acquisition for building access, master key and automated systems.• Implemented energy-efficient lighting, automation and repair solutions.• Reviewed and submitted billing for complete coding of invoices and purchases.

• Interfaced with customers to assess needs, address queries, and identify product solutions. • Retained knowledge and catalog to communicate features and instructions to consumers. • Monitored promotions and sales. Managed Point-of Sale promotions, discounts.• Generated sales contracts, completed transactions, and managed records.• Boosted sales by 10% decreased annual shrinkage by 15%, lending to cost-effective store management.• Partnered with management to address warehouse-inventory management, and refine distribution.• Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials.• Issued shipping instructions and provided routing information to ensure that delivery times and locations are coordinated.• Conferred with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.• Scheduled and monitored air or surface pickup, delivery, or distribution of products or materials.• Advised clients on transportation and payment methods.• Tracked delivery progress of shipments.• Estimated freight or postal rates and record shipment costs and weights.• Kept records of all goods shipped, received, and stored.• Entered shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.