Peter Diprose Email & Phone Number

Mosman, New South Wales, Au

Australian Government Executive Role based at Mosman, NSW.• Building strategic solutions for the Harbour Trust to grow productivity and deliver cost effective ICT infrastructure and service platforms.• Operational management of the business application, network and communication systems across multiple sites including Headland Park Mosman, North Head, Cockatoo Island and Sub Base Platypus.• Managing ERP development and operations including Dynamics AX FMIS and Dynamics 365 CRM• Leveraging effective relationship management with key internal, external and government stakeholder networks to ensure seamless delivery of ICT services. The Sydney Harbour Federation Trust is a self-funding agency created by the Australian Government responsible for vision, planning and management of Sydney Harbour sites. The Harbour Trust’s role is to ensure these sites are integrated into the life of the city and create a lasting legacy for the people of Sydney and Australia. These public spaces and parklands now offer major events, exhibitions, venue hire, accommodation, tours and business tenancy.

Mosman, New South Wales, Au

Sydney, Au

Systems Administrator with skills covering a wide variety of server, network and desktop technologies, including:MS-Exchange, SBS, Server 2012, AD, Hyper-V, Backup, Anti-Virus, File RecoveryWAN, LAN, VPN, VLAN, Routing, DNS, Wi-Fi and Managed Switch configurationProxy configuration, port forwarding, content filtering, intrusion analysisSupport of Desktops, Laptops, Thin Clients, Tablets, Printers, MFDs and PeripheralsBlackBerry and iOS email integration and supportCloud-based Exchange, backup and storage solutions

Macquarie Park, Nsw, Au

Management of US$3M budget. Administration of the ICT domain comprising 250 users.Provided the strategic plan for information and telecommunications systems, advised senior management of the ICT needs of the company and incorporated relevant technological developments.Technical support, backup, troubleshooting, server and security maintenance. 24 x 7 on call for key system failures and travelling staff communication problems.Maintained the SOE, Software Library (DSL) and Hardware Store (DHL)Planned and coordinated the implementation, performance testing and effective use of voice and data servicesSLA negotiation and management of 3rd Party VendorsManaged ICT asset control and tracking, including secure disposal at end-of-lifeMaintained an effective and efficient problems management system for the internal helpdeskConducted ICT annual audits covering Disaster Recovery, Network Security and Asset Management.Introduced and ensured ISO27001 Corporate security standards and policies were adhered to, also incorporating Change Management procedures.Established and maintained an Environmental Management System in accordance with the ISO14001 requirements.Determined and reported on energy consumption across the group to quantify carbon and waste emissions as part of the triple bottom line accounting process.Prepared and released to the public the annual Corporate Social Responsibility report.

Macquarie Park, New South Wales, Au

Managed a team of 6 staffCreated formal processes for increased and consistent productivity improvementsDeveloped methodologies to strengthen call resolutions, customer satisfaction and profitability metricsDeveloped a competent team of help desk professionals through qualified hiring and training methodsFostered an environment of customer care that promoted customer satisfaction and loyaltyEvaluated the performance of the help desk team through several statistical models and reporting methodsAcquired management support for enhancing the help desk by demonstrating increased returns on investment

Provide escalated product phone support for a wide range of printing technologiesApplications support to Graphic Arts, SME, Major Accounts, Government and SOHO customersSupport such products as Adobe Photoshop, Microsoft Office, Adobe Pagemaker, Quark XpressOperating systems included all Windows platforms, MacOS, UNIXResolve network issues related to TCP/IP, Netware, LAN, WANLiaise with USA engineers to develop customer solutionsProvide on-site product training to Major AccountsMaintain incident reporting