Peter Johnson Email & Phone Number

Alpharetta, Ga, Us

San Jose, Ca, Us

Alpharetta, Georgia, Us

• Championed and managed the roadmap, vision and development teams in the creation and support of the product integration surface• Managed multiple in house and contractor-based engineering teams in the development of features, also functioning as scrum master and product owner• Oversaw development, documentation and release of public GraphQL based API architecture• Managed design refactoring and functional aggregation of all preexisting connector integrations• Led the creation, delivery and support of product integrations with a variety of different technology vendors, expanding the operational capabilities, analytics and reporting of core product• Generated associated technical configuration guides and enablement materials in conjunction with other organization stakeholders

San Jose, Ca, Us

• Develop and maintain relationships with Stealthwatch strategic-level customers to promote retention and loyalty • Work closely with customers to ensure they are satisfied with and realizing value with Cisco Stealthwatch & integrated technologies• Provide pre-emptive technical support and information to customers with the goal to maintain product satisfaction• Enable peers on Stealthwatch features and capabilities, functioning as mentor for product knowledge• Demonstrate Stealthwatch product capabilities and address architectural, deployment and use-case related questions for customers as needed by peers• Participate in engineering, BETA and trial activities to provide feedback to improve overall product quality and usage experience for customers • Work with PM, PMM, other SMEs and leadership to develop internal and customer facing messaging and training on new features and services being released

San Jose, Ca, Us

• Working to enable successful integration of the Stealthwatch solution into Cisco’s Network Security and Advanced Threat Defense product portfolio• Responsible for developing and delivering appropriate content as part of the Advanced Threat team to inform training and education programs, design implementations for sales, channel, customer and technical partner communities• Design, build and maintain multiple lab and product demonstration environments for training activities and showcasing product features and functionality• Engage with select strategic customers and field personnel to better understand real-world environment in which the product is used• Participate in all sales motion phases to ensure accurate technical understanding and clarity of product capabilities• Work with Engineering and Product Managers to direct product roadmap

• Tested, validated and maintained all technical partner integrations with the Stealthwatch network based anomaly detection security software product• Managed relationships with strategic partners to ensure ongoing product compatibility• Generated documentation and training materials covering partner integrations and educated company sales and support teams on expanded features and capabilities• Consulted with technical partners to create and integrate OEM feature and functionality enhancements to core software product

San Antonio, Tx, Us

• Planned and executed of Navy Medicine intranet and external web portal consolidation and migration, working with stakeholders to design structure and governance• Designed, implemented and managed Navy Medicine’s centralized document repository, consolidating dozens of existing document stores and team processes as part of audit and migration of 30k+ documents• Collaborated with service teams to develop solutions to business problems based on SharePoint technology• Developed multi-format C-level reports focused on project performance metrics• Produced technical, operational and programmatic documentation with team leads and project leadership

North Charleston, Sc, Us

• Increased Navy Medicine Enterprise IT organizational efficiency by creating a strategic roadmap based on ITIL best practices methodology to address discovered customer service gaps • Assured steady continuation of revenue from the Navy by negotiating and updating SLA, SOG, SOP and OLAs for Navy IT Services• Compiled SME feedback into Enterprise Service Catalog, an end-user focused self-service portal allowing for reduced IT costs and enhanced user engagement

Stafford, Virginia, Us

• Helped launch and manage a command initiative to encourage and assist engineers to publish technical papers detailing ongoing projects at SPAWAR, Charleston• Functioned as primary lead for requirements, architectural, design and technical documentation for a DoD SOA development project• Worked as Competency Lead, was responsible for tasking and managing other Technical Writers as needed, based on workload and customer needs• Assisted with Configuration Management responsibilities, working with command’s data library to record and resolve software and documentation version issues• Responsible for managing office’s IT infrastructure, network and server maintenance, as well as end user support

Charleston, South Carolina, Us

• Created and edited numerous user guides, installation references and advisory sheets for The Raiser's Edge and Enterprise CRM products.

Pittsburgh, Pa, Us

• Generated instructional documentation for the CMU Professional Writing program’s document testing lab• Setup and performed regular maintenance of Usability Lab hardware and software• Tutored and assisted students with operation of the lab• Assisted students with technical issues primarily revolving around Macintosh & Windows interoperability, troubleshooting and assistance with new software on home computers and in the program’s workgroup cluster

Pittsburgh, Pa, Us

• Worked closely with a software development team designing and writing software for Intel's processor division in Haifa, Israel• Estimated effort to assist in budgeting time between producing and editing documents for the software team and completing my own MA level coursework• Assisted in the creation and revision of the software team’s Statement of Work, Software Requirement Specifications, Architecture and Design overview and proposals

Armonk, New York, Ny, Us

• Produced documentation for IBM Rational User Assistance Team• Wrote, revised and redesigned on-line help for Java Server Face components for the Rational Software Development Platform (RSDP) product• Participated in user testing, editing and evaluation of the on-line help system's content, tutorials and examples for portal/portlet creation and dynamic webpage design

Waterloo, Ia, Us

• Documented, planned and implemented strategies for enterprise scale migration to MacOS X and its integration into an existing Active Directory based Windows network on time and under budget• Documented common hardware and software problems and created appropriate FAQs and guides for end users and technicians of varying levels of technical competency• Directed co-workers and interns through multiple successful projects• Provided consulting and educational services to end users; tailored hardware and software solutions to users' specific needs within their budget and trained end users in multiple software suites• Served as the primary support technician for 17 computer classrooms, labs and associated faculty and staff in multiple buildings on campus; totaling 350+ computers utilizing numerous software suites and operating systems

Ma, Professional Writing

Ba, English

Education record