Peter Karam Email & Phone Number

Dubai, United Arab Emirates

Manage and grow client relationships, serving as the primary point of contact.Develop a deep understanding of client goals and tailor strategies to meet their objectives.Coordinate with creative and strategy teams to deliver high-quality campaigns.Oversee project timelines, budgets, and deliverables, ensuring client satisfaction.Identify opportunities for account growth and upsell additional services.

Amchit Highway, Lebanon

• Coordinate with the team to identify relevant innovative sustainable solutions to overcome the any rising issues.• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.• Craft short and long-term, actionable plans in consultation with management• Responsible for direct inbound or outbound logistical operations (transportation or warehouse activities, safety performance, or logistics quality management) to facilitate daily processes and ensure timely delivery of the services.• Process the order through emails and phone, while handling all the concern and inquiries the clients.• Prepared and reviewed the data in the orders and invoices, while contacting clients to obtain missing information or answer queries. • Prepare monthly and weekly sales reports, while ensuring theses targets are met.

• Developed and presented growth opportunities based on market research analysis including competitor analysis.• Coordinated strategic decision making for crisis-induced opportunities through a business model adaptation response. • Followed up with approximately 100 customer calls on a daily basis. Provided exceptional customer service and handled all complaints and resolved them at a real time.• Provided exceptional customer service for approximately 200 customers per day, resulting a 20% increase in sales and customer satisfaction.• Organized and kept track of the inventory, while reporting any damaged item to the team.

• Organized and supported the progress of the work with team while constantly monitoring and delivering value.• Understood the organization’s process and requirements and integrating sets of data into frameworks used to develop practical solutions as well as technical assistance.• Conciliated accelerator and business support program operations, accelerator space operations, and marketing & sales campaigns• Coordinating the onboarding and championing the customer support experience for accelerator space members • Providing support and assistance to the supervisor and the management team to facilitate the administration of day-to-day activities • Responded to and resolved complaints, while identifying issues including sensitive or high-profile issues.

• Developed compelling sales pitches and pitch decks to effectively communicate our products and services to potential clients.• Acted as the primary point of contact for clients, addressing their needs and inquiries promptly.• Conducted thorough research to identify emerging market opportunities and assess potential gaps in our offerings.• Produced comprehensive market reports that offer valuable insights into industry trends, competitor analysis, and growth potential.• Used data-driven analysis to support informed decision-making within the organization.• Anticipated the needs of clients and internal stakeholders, ensuring a seamless and positive experience.

Master'S Degree, In Supply Chain Management And Logistics

Bachelor Of Business Administration - Bba, Management & Entrepreneurship