Peter Doe Mcts Email & Phone Number

Worcester, Massachusetts

• Create and update end user documentation.
• Work closely with IT Manager on New Hire training and setup of accounts.
• Coach IT support specialists with help from IT Manager on technology systems for ESWA.
• Provide second and 3rd level support for end users.
• Maintain IT ticketing system
• Create and manage Active Directory, Office 360, 8x8 accounts, Wellsky user accounts.

Worcester, Massachusetts

Provide Tier 2 support for the end-user facing IT infrastructure that services the day to day technology needs of the company. Manage and support networked and local PCs, printers, and thin clients, as well as multi-function devices. Responsible for user account management within Active Directory, Windows, and Exchange servers in the company.

Worcester, Massachusetts

Framingham

• Build and maintain all PC’s using Acronis imaging software. Making sure that they are up to the corporate standards.
• Create and manage user accounts in Active Directory, for all new hires and existing clients.
• Provide 1st and 2nd level phone, email, remote and in person support for all Corporate and field office Personnel on such systems as PC’s, LAN/WAN connectivity, printers and software.
• Work with Network Administrator to setup new field offices with network, PC, phone and printer Deployment
• Setup and maintain all users in Shoretel VOIP phone system.

Managed the day to day Service Desk operations such as the service desk email, voicemail and work queues to ensure that the work was completed in a timely manner.Created and managed user accounts in Active Directory, NextGen systems, and QNXT systems for all new hires and existing clients. Provided first and second level phone support on such systems as.

~Administer, diagnose, and repair a wide array of systems such as PCs, Imaging, remote access (Cisco/RSA VPN), wireless (Cisco), servers & storage, and LAN/WAN connectivity.~Develop & uphold procedures for technology deployment and maintenance.~Administer site connection to our worldwide private Video-Conferencing system and train users on its.

Diagnosed and resolved issues with consumer electronics, PCs, and laptops.Installed various PC and laptop components.Provided in-person & phone support for all Geek Squad customers, processed documentation, RMA's, and all in-house repairs and replacements.

Three Month Contract JobTake calls from stores who need technical assistance,troubleshoot network issues and printer issues using remoteconncection to registers and office PC’s, enter service ticket to supervisors on how issue was resolved and to track issues,place orders for store computer supplies, and place service calls tothird party vendors to resolve.

Master Certificate Awarded, Pc & Networking Design Master Certificate Program

Associates Degree, Business Administration/Marketing Program

Activities and Societies: I was named to the Presidents List for Academic achievement.