The North Bay Area is fertile ground for a performing artist; and working in Napa Valley and Sonoma County at the turn of the millennium offered extensive training (and certification) to me in culinary and wine knowledge, high-touch guest service, support technologies, and all channels of Wine Sales, with the greatest concentration on Service-to-Trade and Direct-to-Consumer Retail. I excelled at trade partner and client care, and I have helped create and execute the highest levels of service in luxury destination retail. I rose to the level of service/sales director at several wineries, and executive at wine-related organizations, and I have earned many certifications in related fields.I have also taken advantage of opportunities work in production, international logistics, and interpreting, embracing (most important) and incorporating Federal, (all 50) State, County and City DTC compliance requirements. My CV includes Michelin Stars (6), the design and implementation of top-tier guest experiences, loyalty/retention programs, vendor relations, on-premise training programs, and sales and marketing strategies. I have been privileged to lead teams and to assist other great team leaders in developing individual talent, personal initiative and awareness, and overall group empowerment.My interest has evolved to serve all of an organization's interactions: with customers, colleagues and collaborators, with investors and owners, with producers, vendors and contractors, and with all levels of community oversight. My upbringing and training encourage me to "enter the marketplace with helping hands," to serve at the intersection of business' goals, customers' desires/needs, and my colleagues' abilities and circumstances.I continue professional work on stage and in film, television, radio, and education. I've studied and performed all over the US. In 2023 I returned to my creative 'home' in the North Bay and its community of artists. Here I balance professional lives and bring my skills to all my work, telling compelling stories and offering virtue and value in any circumstance.Below is a selection of influential work, educational, and artistic experiences - by no means all.I am currently managing a 5-star vacation rental in Napa while collaborating on a class combining authentic performance and content development. I recently proposed and designed a 5 - 10 year plan to qualify a Chiles Valley vineyard and winery as a Global "Top 50"(Bloomberg/Forbes) or "Top 100"(W&S/WBV) Destination Winery.