Peter Drespel Email & Phone Number

New York, United States

Nj

Client Technology & Customer Success Intelligence (2021 – 2023)✓ Spearheaded the development of several SI Platform products, enhancing data reporting and visualization capabilities.✓ Orchestrated the integration of varied data sets from finance, CRM, survey platforms, and ITSM ticketing systems, ensuring a seamless flow of information.Global Markets Production Support & Operational Service Delivery Leader (2014 – 2021)✓ Managed a $13M budget, and an international team of 50+ Engineers located in US, India, Mexico, and Argentina, providing exceptional Level 2/3/4 support, ensuring maintenance, security compliance, and swift incident response for critical enterprise-wide business applications globally servicing 100,000+ clients and customers.✓ Orchestrated the seamless transition of managed resources into an efficient and effective outsourcing/co-sourcing model.

Newark, New Jersey; St. Louis, Missouri

✓ Led multi-faceted consulting engagements and teams for Prudential and ExpressScripts with $1M in budget.✓ Led 5 unified technical teams spanning creative design, front-end and back-end development, and implementation of a comprehensive HR Portal Platform; delivered a cohesive and high-impact solution.✓ Enabled the seamless integration of financial redemption systems crucial for the $29B merger of Express Scripts and Medco Pharmacy Benefits Management firms.✓ Managed all aspects of project planning and execution, including resource planning, financial oversight, reporting, and communications.

✓ Directed 10+ Senior Business Analysts and Process Analysts, including transitioning through an organizational realignment from individual product affiliations into a BA CofE.✓ Implemented standardized procedures, templates and artifacts for multiple methodologies, including Agile and RUP.

Assistant Director/Global Leader – WCM/IBM Software Development (2009 – 2010)✓ Managed a multinational team comprising 20+ accomplished engineering and development professionals in the creation and deployment of applications that utilized IBM Software systems, including WebSphere Portal, WWCM, and Notes/Domino.Service Delivery Manager – Client Connectivity (1997 – 2009)✓ Developed and maintained a diverse portfolio of products that encompassed knowledge and content management, collaboration, search engine, enterprise portal, knowledge web, and integrated vendor-based news and information services.✓ Fostered strong technical partnerships with external content providers that included Reuters/Dow Jones, D&B, Lexis/Nexis, S&P, Gartner Group, and Giga. Ensured the seamless integration of content providers’ services.

Trading Applications Core Group - Software Development; E-Mail and Information Systems - Senior Service Delivery Manager

Domestic Custody Sales and Marketing: Product owner for Trust/Cust Management System (People Management; External Client Services; Help Desk and Support; Product Development)

Office Automation Manager

Various business operational positions, starting as a Dividend Clerk and progressing to Error Trading Desk Supervisor, ultimately transitioned to Senior Application Developer within Technology