Peter Duan Email & Phone Number

Shenzhen, Guangdong Province, Cn

Shenzhen, Guangdong, China

- Work as senior consultant, help CEO with strategic plan and business plan;- Coach head of growth on business development;- Assist HRBP on top talent acquisition;

Shenzhen City, Guangdong, China

Head of Huawei Open Platform Operationshttps://developer.huawei.com/consumer/en/

Shenzhen, Guangdong, China

* Target to launch 25 incubators in 3 years and successfully launched 15 in less than one year.* Developed strategic partnerships with China leading co-working spaces like SOHO3Q, setup partner level communication channel with global leading incubators like Y Combinator.* Screened 50K+ startups' application, recruit 500+ startups to incubators, interviewed 200+ startups, invested 40+ with Tencent MyApp traffic, total valuation increased 4 times in less than one year.

Beijing City, China

* Brought Secret App to China, setup joint venture company, launched localized products in iOS, Android and WeChat platforms, made Secret one of the most known brand in 2014-2015;* Take care of the people, recruit top engineers and growth hackers, build a high performance team with less than 20 members;* Take care of the product, Secret WeChat products get 60M+ participants and 1.3M followers, Secret App get more than 4M installation with average rating of more than 4.0;* Take care of the money and control burn rate, raised $ 3M and spent less than $ 1M, get investor's support to shut down the company and return the rest funding.

Beijing City, China

* Responsible for User & Partner Happiness, Developer Relationship, Search Quality, and Policy.* Recruit VP/Director level top talents, setup multiple teams from scratch, user base increased from 40M to 450M in less than 2 years, maintained 7% turnover rate (almost the lowest in the industry).* Established strategic partnership with 500+ top apps and made their content directly accessible through Wandoujia's in-app search technology.* Act as strategy assistant to CEO, conduct industrial research and work out varies corporate plans.

Beijing City, China

* Responsible greater China Ad Approval efficiency and accuracy, support products like AdWords, AdMob and Youtube.* Launched the first toll free phone support number in Google China, setup a dedicated phone support team from 0 to 40+ agents.* Responsible for long tail advertiser success (revenue) and happiness (VOC), achieved global #2 in email channel satisfaction rate and global #1 in phone channel satisfaction rate.

Beijing City, China

* Own key metrics for Greater China AdOps customer service team, inspire team morale and maintained 0% attrition rate during 2010-2011 China headcount freeze period.* Lead AdOps help center automation global alignment project, increase user happiness toward help center articles and improve efficiency to handle incoming tickets from help center channel . * Interview, recruit, train and coach 10+ new hires in 2011, delivered Google Analytics basic and refresh trainings toward 50+ team members.

Beijing City, China

* Two times winner of JAPAC sales quarterly top award, received 40+ peer bonus & kudos feedback from peers.* Participated 100+ client pitch visits/calls that resulted in issue resolution, further education, and increased customer satisfaction for the highest spending advertisers and strategic partners. * Lead customer marketing projects, includes launch of advertiser self-study portal, automatic weekly newbie EDMs, monthly manual DMs, and weekly Webinars, newbie advertiser first month churn rate dropped to less than 10%.* Launched automatic acknowledgement for Malware-In-Ads review issues, 24H response rate increase to 100% and advertiser dissatisfaction rate toward this issue almost dropped to 0%. * Participate the Google Analytics Business Insights global pilot program and launched in China, trained 20+ peers to be qualified for Google Analytics Product Guru.

Beijing City, China

* Volunteered to self study, proof read and localized 1,000+ articles, launch Chinese version of Google Analytics Help Center.* Attended Google Analytics Advanced Workshop in Singapore, worked as Google Analytics product guru (contact person) in Greater China region, handle Google Analytics escalations issues from sales channels.* Attended Google Malware-In-Ads-Defense-System training in Mountain View, act as contact person to handled all malware-in-ads issues and partner syndication deal review issues.* Acted as administrator to promote AdWords User-to-User support forum, launched top contributor program in China and grow the number from 0 to 1,000+.

Shanghai

* Won the 1.7million/year budget 24x7 service outsourcing project and setup an English chat support team of 30+ agents.* Responsible for handling online escalations from MSPP/TechNet/MSDN subscribers and achieved global #1 NPS score.* Collaborate with technical support teams to resolve cross-product cases.* Coach the team with product/licensing/support knowledge.

Shanghai City, China

* Lucky to start my career as a support engineer without computer science education background.* Volunteer to make international phone calls to North America clients to ensure all complex technical issues can be resolved in a timely manner through follow up email, team achieved global #1 in both net satisfaction (NSAT) score and first time resolution rate (FTR) several times.* Determine the best approach for Internet Explorer implementation issues, compose troubleshooting documents and knowledge base articles for Windows 2000 Professional & Server edition.