Assisted more than 500 Restaurants & Beachclubs since 2010.HATI Solutions is the umbrella company providing ResDiary, First Table and other solutions across Indonesia and other South East Asian countries.HATI Solutions also provides a full spectrum of consultancy and representation across key aspects of the Hospitality industry, specialising in operations, commercial, marketing and technology.

Indonesian Reseller of ResDiary - World Class Restaurant Reservations & Table Management Solution.ResDiary is used by more than 15,000 Restaurants in 86 Countries seating 200 million guests in 2022.In 2019, we seated more than 2 million guests in Bali alone. Our clients include many of the best restaurants and beach-clubs in Bali and Jakarta, see a full list here >cutt.ly/resdiaryclientsid.

First Table is a restaurant discovery platform and marketing company.Comprised of a rapidly growing global community of over 500,000 passionate foodies, with access to 1400 restaurants (and counting) across more than 60 cities in New Zealand, Australia, Canada, the UK & Ireland and Bali, Indonesia.First Table has a unique value proposition for the world’s best-in-breed, high-quality restaurants. We deliver serious value with a proven new approach and investment in highly effective marketing campaigns, in addition to the impact seen locally from our burgeoning community of avid diners.Restaurants who deserve greater presence can benefit from amplifying their reputation online – and let us do all the legwork – for free. The platform allows a restaurant to leverage often remanent early tables. By providing First Table's community with a standard 50% off of the food bill (limited to 2-4 diners), in exchange for online reviews, typical 5-star ratings, private feedback, testimonials and local word-of-mouth marketing. First Table’s (free) highly targeted digital campaigns and traditional community approach, will successfully raise a restaurant's profile both online and directly in their local community.

Responsible for all Food, Beverage & Events at Semara Resort & Spa, Seminyak. Business Manager for Cubby House Kids Club (Aug - Nov 12)Due to the imminent sale and re-development of Semara Resort & Spa, my contract was made redundant.Key Financial Achievements :- Increased Monthly Food & Beverage Sales consistently YOY by 20%-30%- Gross Margin less Payroll (%) and Departmental Profit (%) consistently outperformed YTD on appointment.- Increased Departmental EBITDA consistently ensuring bonus was delivered in all months except one (no accumulation)- Increased employee service charge to over 2 million rupiah per month (at 5% resort wide), 80% growth from Aug 12 to Jan 13Key Management Achievements :- Built a strong focused service management team which led a fantastic team.- Led from the front at all times, gained full support from team, and other teams in the resort.- Whole team worked together to maximize guest experience & business profitability.Key Operational Achievements:Modus Operandi - Placed The Deck as one of Seminyak’s Bar/Restaurants to go to. Whether it be for breakfast, lunch, dinner or late night food until 2am; whether it be to watch live sports, fashion or listening to great sounds full of energy and soul; or whether it be to shoot pool into the early hours or drink with friends over some late night cocktails & drinks.Identity – implemented a separate & independent corporate identity from Semara ResortMenu – highlighted the food proposition weakness, and created menu style to appeal to walk-in guests and in-house guests.Bar – conceptualized the Bar on how it should feel & operate creating a great bar atmosphere for many different types of people. This led to the “zoning” of all areas of The Deck.Sports, Fashion & Music – developed the concept of showing a great selection of focused & targeted sports within a smart (female friendly) environment to drive business. Fashion & Music were used to balance the atmosphere.

Extensive travel around Asia. Predominately India & Indonesia along with Cambodia, Laos, Malaysia, Nepal, Singapore, Thailand & Vietnam.Why? To experience many different cultures, ways of life, and see some of the World’s most beautiful places; to gain a better balance in life; learning foreign languages; study & practice many alternative therapies & holistic practices; and most importantly to find a new country to live in and be settled happily, and that is Bali, Indonesia.

Joined Welcome Break as Site Director of Gretna Green Motorway Services and responsible for a multi faceted trading site, including 66 bedroom branded hotel, 1 own branded 250 seat restaurant, 2 branded high volume fast food restaurants, own branded coffee shop, branded retail store, 40 truck park, amusement arcade and other tenants. Responsibilities scoped across the board from Profit & Loss, HR, Health & Safety, Brand Standards & Audits, Operations, leading a successful 20+ Strong Management Team, Intense “Day Part Planning”, Business Vision and Planning. Achievements included Profit delivery against strong targets and harsh trading circumstances.Key Achievements:F & B Sales +14.3% YOYF & B Profit (GPLW) +7.7% YOY, to 1.13 Million GBPHotel Occupancy up 12.7% to 53% YOYHotel Profit (GPLW) up 49.7% on Plan & 25.4% YOYRetail Sales up 3.9% YOY, Profit (GPLW) up 3.9% YOY also.Brands included: Days Inn, Burger King, KFC, WH Smith, EAT IN, and Coffee Primo (rebranded now as Starbucks)

Joined Nandos as a Patrao (General Manager) with the prospect of becoming the regional MD for Scotland.Completed comprehensive training program in operational management.Supported the opening of the first two restaurants in Glasgow, Scotland.Key areas of responsibility included:Recruitment of restaurant teams, co-ordination of openings training program, support of restaurant managers.Nandos is one of the most successful Restaurant groups in The UK and was awarded the”Best Big Company to Work for” Award in 2010.

Establishing and managing this consultancy company.Advising clients on many different aspects of their business covering new project development; product & service enhancement; commercial analysis & viability; business expansion; training & development; systems, processes & controls; & corporate recovery.Clients including: KPMG Corporate Recovery, Glasgow; Essential Product Marketing, Glasgow; London Nightclub, Dundee; Meridius, Sheffield; Oranmor, Glasgow; ResDiary.com, UK.As KPMG Corporate Recovery (UK) were one of my biggest clients, here is a review of the scope of the operational & management support that I gave them during their critical time as financial administrators of a vast leisure / hospitality company during difficult economic times.

Director and key consultant for this training company.Major focuses on training service excellence, mixology along with business advice on delivering greater profit.Advising clients on many other different aspects of their business covering new project development; product & service enhancement; commercial analysis & viability; business expansion; and training & development;,Clients included: Bamboo, Glasgow; “Behind the Wall” Group, Falkirk; Budda Group, Scotland; Essential Product Marketing, Glasgow; Hurricane, Edinburgh; Metropolitan, Glasgow; and Saltire Taverns, Edinburgh.At Luscious Liquid, I had the pleasure in creating some fantastic service & product offerings for our clients. Review Metropolitan's Drink Lists that was created along with complete mixology & service excellence training. Additionally, I negotiated full brand sponsorship to support marketing & contribute towards on-going people development.

Retail Services Director for this pioneering independent Hospitality group.Big Beat Group operated many of the UK’s top Bar, Restaurant & Nightclub venues. At its height, it operated 24 properties Worldwide. Starting with the famous club The Tunnel, Glasgow and expanding with some of the UK’s most stylish Bars & Restaurants, Big Beat grew to include Media, Nottingham; Home, Sydney; Home, London; Homelands Festival, UK; Home @ Space, Ibiza; Mobile Home, Bondi and many other creative projects.Responsibilities included :Negotiation with all suppliers for all products & services Working very closely with the UK's most prominent Liquor, Spirit, Beer & Soft Drink brands Ensuring the Group’s Gross Margins were achieved (£20 million GP)Operational & Senior Management support to various outletsGroup’s direction and focus on Loss Prevention.Group Budgeting and Targeting during key growth stage of company (£30 million Turnover)Co-ordination of all brand activity within GroupAssisting in the design, implementation and control of company procedures and processesSupport to Units with Business Planning & Profit Analysis Commercial Feasibilities of new efficiencies and projectsImplementation of POS retail system, including full feasibility to expand company wide Supporting Role in Property Management

Prior to 1995, all my roles were in Bar & Restaurant management. My main achievements were being General Manager of The Triangle Restaurant, Glasgow, Scotland at 23 and winning “Taste of Scotland Restaurant of the Year 1990. In 1993, I went from being the General Manager of one large Bar / Restaurant venue October Café, Glasgow, Scotland to being the Group General Manager of the company’s 6 venues, which included the acclaimed café/bar/restaurant in the Centre for Contemporary Arts, Glasgow, Scotland.

Growing up as a child in the Hospitality Industry, I had the luxury of being exposed to the Service Excellence ethos, the Hotel Environment and the Love for Food from a very early age. My parents strived hard to push me in the opposite direction from Hospitality and towards being an Investment Bank Actuary. Fortunately, for myself my inner passions have always been in the Hospitality industry. During my school & university years, I always worked in large city centre based Hotels, covering every department & including several years extensive work in the largest Conference & Banqueting facilities in Scotland. Also, at the same time, due to my love of food, wine and service excellence I had the pleasure of working in some of Scotland's finest restaurants, which eventually launched my lifelong career in Hospitality.