Product Owner, Business Engineer, Process Engineer, Consultant and Project Manager with many years of experience in digital transformation. Customer-oriented, implementation-strong team player with leadership qualities and passion for implementing new business models by using modern technologies--- KEY COMPETENCIES / ACHIEVEMENTS ---📘 DIGITAL TRANSFORMATION15+ years of experience in designing and implementing digital business models within the scope of more than 20 initiatives (CRM, CMS, DMS, BPMS, Rule Engine, ERP and banking systems) – acknowledged for open-minded, motivating and exemplary digital leadership📘 PRODUCT OWNERSHIPInitiation and management of BPMS-based process optimisation programme (e.g. customer onboarding/servicing, KYC, order processing) with improved customer experience and 70% efficiency gains. Advisory Platform design and implementation to revolutionize customer service through digital data and document access📘 PROCESS MANAGEMENTDeveloped process optimization vision and strategy. Documented and evaluated 40+ business processes by comparison with the competition (process benchmarking). Digitized processes with BPMS and SixSigma - awarded for good business understanding, analytical proficiency, quick perception and excellent customer orientation📘 BUSINESS ENGINEERING / PROJECT MANAGEMENTProven experience / certification with classical and agile project, process, requirements and test methods and tools (e.g. PMI PMP, Agile PM, Scrum Master / Product Owner, Six Sigma, Jira, Confluence)📘 NEW TECHPassionate about new technologies with certifications in cloud, data science, AI and machine learning (Stanford University, Google). Master in Economics/IT of Zurich University and Executive MBA in Business Engineering of St. Gallen University📘 INNOVATION / ENTREPRENEURSHIPAs board member and Head Digital of the sports association 'saentisloipe.ch': initiated, designed and implemented the digital platform (CMS, web, e-commerce, marketing automation, digital analytics, webcam, ERP) with 30'000 page views in the first season--- QUOTE ---📒 Love it, change it or leave it (Henry Ford)--- PREFERRED FUNCTIONS / INDUSTRIES ---📕 Product Owner, Business Engineer, Process Engineer, Consultant📕 Financial Services, Health & Sports, Government, Aviation, Transportation, Tourism
Listed skills include It Strategy, Data Protection, Information Technology, It Strategie, and 43 others.