Envoy is the leading Workplace Management platform. We help thousands of Enterprise, Mid-Market, and SMB customers optimize their visitor management and employee experience at the office. I lead multiple CSM teams and initiatives, helping drive customer adoption and value, and increase retention, expansion, and advocacy.

With Logikcull, corporations, law firms and government organizations of all sizes are able to manage end-to-end discovery. That's why it's the go-to discovery platform for more than 1,500 organizations and 38,000+ users worldwide. I led Logikcull's amazing Customer Success team, helping our customers achieve stellar results.

PlayerLync is a modern learning software that helps operational teams deliver exceptional customer experiences. I led the Customer Success team, ensuring that customers achieved outstanding results with the PlayerLync app. Accounts included Starbucks, Chipotle, Crocs, and Southern Company Gas.

The SkillStore app enables managers and employees to build professional skills such as communications, leadership, sales, and hiring.

EdgeRocket’s mission is to propel career success by offering convenient access to exceptional online training and education.

Symantec had more than 20,000 employees and $6.5B in revenue. As a Senior Manager, I managed a team that developed enablement programs and services for Symantec's Information Intelligence products. We helped enable the Sales and Partner teams, and helped drive product adoption, retention, and satisfaction amongst our thousands of customers.

I worked as a Director on the Training & Professional Services team at Clearwell, a venture-backed (Sequoia Capital, Redpoint Ventures), high-growth software business that was acquired by Symantec in 2011 for $410M. My responsibilities included introducing new training modules and enablement programs, operationalizing development and delivery efforts, and improving client satisfaction and retention. We managed clients and partners across US, Canada, Europe, Asia and India. As part of Clearwell leadership team (Directors and above), I contributed to strategy and business planning.Clearwell was consistently ranked by Gartner and other analysts as a marketplace leader. At the time of acquisition, Clearwell had a revenue run-rate of more than $100M.

Over six years at Fios (an eDiscovery software and services company based in Portland), served in multiple roles and was promoted three times to positions of greater responsibility. As a Director in Fios’ Consulting group (reporting to VP of Consulting), I guided consulting teams as they delivered eDiscovery services to major clients, achieving exceptional levels of client satisfaction and high percentage of repeat business. In a later role as product manager, I worked with the executive team to evaluate Fios’ product and service portfolio, and create new core offerings and go-to-market strategy. I prepared business case to license new technology, gaining approval of Fios executive team. Additionally, I coordinated the project implementation and product launch preparations, and worked with several departments to define new roles and processes.

At FitnessAge, I was responsible for developing corporate training programs to improve health and performance of employee populations. Performed assessments of client training needs, coordinated development of training materials, prepared reports on program effectiveness; managed programs for clients such as Intel, Cox Communications, and the United States Air Force.

At McLaughlin Company, I helped manage development of training programs for Fortune 500 clients. Directed creative teams to produce training materials, including workbooks, videos, assessment products and newsletters. Co-author of CatchFire (Ballantine Publishing Group).