Peter Reske Email & Phone Number

United States

• Lead Professional Services team responsible for implementing projects to ensure quality outcomes within accepted timeframes
• Provide guidance and assistance to resolve project blockers and escalations
• Coach team members in professional development opportunities
• Identify training opportunities within Professional Services and develop documentation and training to address them
• Collaborating with Professional Services leadership team to identify specific team goals to align with company Major Business Objectives

United States

• Gather client requirements and define technical solution requirements and high-level design
• Coordinate client-specific SSIS development efforts with other
• Advise other members of Professional Services on solution designs and resolving project blockers
• Pre-Sales support (initial solution design, identifying scope for statements of work, estimating project level of effort, client-facing presentations, etc.)
• Advise on other projects and client escalations as Subject Matter Expert across multiple areas (e.g. File/API integration capabilities, existing custom solution logic, standard platform functionality, etc.)

Waltham, Massachusetts

• Provide technical and process-driven consultation to internal teams, partners and clients to better align with existing solutions
• Assist with strategic Implementations for new lines of client business
• Determine requirements for strategic client integrations
• Assist Operations as subject matter expert for tactical situations
• Identify opportunities for new tools and features for internal management needs

Waltham, Massachusetts

• Provide in-depth consultative services resulting in efficient and well-designed solutions for a wide-range of clients
• Plan strategic initiatives
• Assist with tactical escalations
• Work closely with Service Delivery Team and Technology resources to ensure alignment of roles and tasks for solutions and timelines discussed with clients

Waltham, Massachusetts

• Designed custom MS SQL reporting solution for third-party administrator to provide payment and notification information to non-integrated vendor
• Identified root cause of settlement discrepancies with global health plan’s custom process and proposed additional measures to easily reconcile amount due and forecast upcoming payment amounts
• Produced best practices for capturing requirements for Service Delivery Team at Alegeus Technologies
• Managed portfolio of over 25 clients including 3 largest clients as primary business analyst and technology consultant by holding regular meetings to review performance data and provide insight into optimization and.
• Acted as client advocate and escalation contact to ensure all issues and requests were handled with the appropriate priority
• Provided regular updates to Alegeus executive leadership on top-tier clients

North Andover, Massachusetts

• Piloted Customer Account Manager position to determine appropriate responsibilities and qualifications to provide proactive service in a traditionally break-fix industry
• Partnered with Cisco Systems sales and sales engineering to capture requirements, design solution and implement installation for global renal care provider
• Identified requirements and consulted with Chief Technology Officer to develop business plan to become a certified Cisco Systems partner for network, voice and server solutions
• Selected principal hardware/software distributor, created internal policy for sourcing to improve distributor relationship and secure access to better support and pricing
• Managed portfolio of over 70 clients as primary techno-business consultant

Quincy, Massachusetts

• Evaluated workflows and wrote standard operating procedure documentation
• Updated Granite Guard management and clients with site conversion progress
• Researched local licensing and permitting requirements as needed
• Coordinated access of customer locations with local contractors

Rochester, New York

• Determined priorities with local service managers and communicated to service technicians
• Ensured service response times met SLA and that customer expectations were properly set
• Escalated customer service issues appropriately