Peter Reske Email & Phone Number

United States

• Lead Professional Services team responsible for implementing projects to ensure quality outcomes within accepted timeframes• Provide guidance and assistance to resolve project blockers and escalations• Coach team members in professional development opportunities• Identify training opportunities within Professional Services and develop documentation and training to address them• Collaborating with Professional Services leadership team to identify specific team goals to align with company Major Business Objectives•

United States

• Gather client requirements and define technical solution requirements and high-level design• Coordinate client-specific SSIS development efforts with other• Advise other members of Professional Services on solution designs and resolving project blockers• Pre-Sales support (initial solution design, identifying scope for statements of work, estimating project level of effort, client-facing presentations, etc.)• Advise on other projects and client escalations as Subject Matter Expert across multiple areas (e.g. File/API integration capabilities, existing custom solution logic, standard platform functionality, etc.)

Waltham, Massachusetts

• Provide technical and process-driven consultation to internal teams, partners and clients to better align with existing solutions• Assist with strategic Implementations for new lines of client business• Determine requirements for strategic client integrations• Assist Operations as subject matter expert for tactical situations• Identify opportunities for new tools and features for internal management needs

Waltham, Massachusetts

• Provide in-depth consultative services resulting in efficient and well-designed solutions for a wide-range of clients• Plan strategic initiatives• Assist with tactical escalations• Work closely with Service Delivery Team and Technology resources to ensure alignment of roles and tasks for solutions and timelines discussed with clients

Waltham, Massachusetts

• Designed custom MS SQL reporting solution for third-party administrator to provide payment and notification information to non-integrated vendor• Identified root cause of settlement discrepancies with global health plan’s custom process and proposed additional measures to easily reconcile amount due and forecast upcoming payment amounts• Produced best practices for capturing requirements for Service Delivery Team at Alegeus Technologies• Managed portfolio of over 25 clients including 3 largest clients as primary business analyst and technology consultant by holding regular meetings to review performance data and provide insight into optimization and revenue growth opportunities• Acted as client advocate and escalation contact to ensure all issues and requests were handled with the appropriate priority• Provided regular updates to Alegeus executive leadership on top-tier clients• Mentored junior team members as part of standard training and ramp-up

North Andover, Massachusetts

• Piloted Customer Account Manager position to determine appropriate responsibilities and qualifications to provide proactive service in a traditionally break-fix industry• Partnered with Cisco Systems sales and sales engineering to capture requirements, design solution and implement installation for global renal care provider• Identified requirements and consulted with Chief Technology Officer to develop business plan to become a certified Cisco Systems partner for network, voice and server solutions• Selected principal hardware/software distributor, created internal policy for sourcing to improve distributor relationship and secure access to better support and pricing• Managed portfolio of over 70 clients as primary techno-business consultant

Quincy, Massachusetts

• Evaluated workflows and wrote standard operating procedure documentation• Updated Granite Guard management and clients with site conversion progress• Researched local licensing and permitting requirements as needed • Coordinated access of customer locations with local contractors

Rochester, New York

• Determined priorities with local service managers and communicated to service technicians• Ensured service response times met SLA and that customer expectations were properly set• Escalated customer service issues appropriately