Peter A. De Jesús Estrada Email & Phone Number

Guaynabo, Puerto Rico

Responsibilities: As an Service Desk Technician at Universal Group Insurance, our primary responsibilities include providing technical support and troubleshooting for hardware and software issues, installing, configuring, and maintaining computer systems and peripherals, In collaboration with team members to manage user accounts and permissions, monitoring system performance, assisting with the implementation of new software updates, while maintaining documentation of IT systems tickets and procedures, and responding to IT-related inquiries with timely resolutions.

Guaynabo, Puerto Rico

Responsibilities as a NOC technician at a WISP provider included monitoring and maintaining the network infrastructure, creating tickets for issues like outages or equipment problems, providing technical support to clients and technicians, troubleshooting network elements, ensuring customer service requests are handled properly, verifying service functionality, and conducting preventive checks on equipment.

Guaynabo, Puerto Rico

Responsibilities:*Handle Customer's & Provider's calls to ensure the plan's quotes are explained before any dental procedure.*Ensure Customer's ' can understand their copayments or % depending their plan. (Cobra, Medicare, Employment Union or Individual Plan Coverage)*Handle multiple calls throughout the day, with Avaya VoIP Phone System and the use of Citrix.

Guaynabo, Puerto Rico

Responsibilities:*Handle multiple calls throughout the day, with Avaya VoIP Phone System and the use of EBT Portal.*Follow up on client's new card requests. *Handle Sensitive information regarding the client's, EBT, CHILD SUPPORT, SOCIAL SECURITY funds. *Data Entry, if client's changed their name, address, phone number.

Guaynabo, Puerto Rico

Responsibilities: *Handle any inquiry given from the Store Manager.*Follow up on Warehouse duties, putting on the costumes on their respective boxes, make sure everything is well organized. *Handling any requests from customer's on the store regarding picking up a costume or store goods.

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Technology, Associate Degree

Activities and Societies: NSA (Network Student Association)

Reparación De Equipo Eléctrico, Electrical/Electronics Maintenance And Repair Technology, High School Diploma

Activities and Societies: SkillsUSA participant (Nationally)