Served as Technical Lead for multiple clients as a member of the IPsoft Global NOC team. Supporting a wide variety of platforms from vendors including Cisco, Juniper, F5, Palo Alto, Aruba, and more. Earning IPsoft's Rockstar award multiple times.Identified and implemented automation opportunities that improved or reduced the time to resolve incidents. Including developing new methods to monitor complex networks.Created and updated standard operating procedures, documentation, diagrams, and training materials for used by the team. Mentored and provided guidance to junior team members.

L2 Network Engineer with IPsoft's Global NOC. Acting a an escalation point for the team to address and resolve critical impacting issues. Involved in problem management tasks to permanently resolve frequent reoccurring incidents or taking actions to prevent potential incidents from happening.Developed automation improvements and work flows for automation engineers to automate.

• Providing 1st and 2nd-tier support for networks, systems, databases and applications• Automating tasks as much as possible through the development of scripts and administration tools.• Monitoring of system stability, availability and performance. • Ensuring 24x7x365 operation of internal and client systems. • Support client network connections and devices. • Interact with clients and service providers to ensure timely correction of network issues • Assist in implementing new network technologies and equipment by working with a team of network engineers. • Perform documentation of procedures.

Responsible for frontline customer support and monitoring of all data center systems including:Network hosts (Cisco, Brocade, etc.)Servers (Linux/Unix, Windows, etc.)Datacom/Telecom installation (CAT6, Fiber, Coax, etc.)Facility security, shipping/receiving, and life safety systemsData Center Infrancture and equipment (UPS, Generators, CRAHs, etc.)Designed and implemented managed Firewalls, Routers, and Switches for clients.

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