Consistently meet or exceed set department call goals, daily and weeklyGain knowledge on Subaru product line, use knowledge to assist customer problems and questionsManage cases for customers to provide a low effort experience to product ownersCommunicate with all areas of the company and franchise locations to provide accurate product specifications and corporate information to potential customers, product owners and retail employeesExercise problem solving skills to provide resolutions for difficult and unique situations by collaborating with team members as well as exploring alternative solutions to maintain faith in the brandDeveloped flexibility in time management to work on existing cases as well as initiate new cases

Gained working knowledge of brokerage services, transfers of assets, account maintenance, options, monetary, flagship services, beneficiaries and small business plansDeveloped knowledge, proficiency in processing existing client transaction requests including reviewing for accuracy, compliance and adherence to internal and external regulationsWorked with Associates to maintain department and company standards of quality and productivityDeveloped knowledge to comply with SEC policies regarding client contact while corresponding with clients both orally and in written format to complete invalid or incomplete paperworkBuilt and maintained strong work relationships with peers and managementPartnered with tenured Associates to handle complex processing issues while building contact with internal partners to research answers as skills and confidence developedParticipated in special projects and performed duties as assigned with excellence.

Act as selected training coach to new department hires from both Randstad and VanguardArticulate Vanguard investment philosophyDevelop basic knowledge of Vanguard products, funds, services as well as overall finance industry through self-study, classroom study and on-job trainingRespond to existing shareholder phone inquiries, address questions, concernsWork with departments ensuring clients receive proper information pertaining to accounts, solutions to problems

• Performed outbound follow up calls to check customer interest from provided leads• Explained pricing options to preexisting leads for structured settlement payments• Documented customer interaction and contact information to maintain a preexisting database• Communicated knowledge of company products, services and marketing advertisements• Maintained consistent knowledge of market activities including competitive products• Acknowledged and resolved customer complaints in a respectful manner• Communicated with a variety of departments to ensure tasks were completed in an efficient manner• Record holder for number of outbound calls dialed in single shift.• Consistently in top ten outbound dialers, daily

Wrote and used social media including Twitter, Facebook, Instagram and Tumblr toincreate awareness of Ashley-based non-profit. Initiated and utilized use of social mediatools such as HootSuite to pre-write Twitter posts and managed the digital presence.

Served as the President of Misericordia University's chapter of the Public Relations Student Society of America where I managed a team of 10+ members. Worked with local non-profit organizations, providing free public relations services. Assisted in coordinating two charity fashion shows, one to benefit an on-campus beautification project and another to benefit the Make-A-Wish foundation.

Performed basic repairs on Widener University's campus. Main duties included landscaping, moving furniture and setting up rooms for next year's students. I was asked to come back 3 years, consecutively.

Tested emergency valves throughout the area, repaired valves that were broken, sent out water samples from manholes to be tested and wrote reports on condition of valves to be sent to regulatory commission. I also Interacted with many different groups during my time as summer maintenance, ensuring safe working conditions by following safety checks and testing conditions of working spaces. Worked out of Eddystone Shop.

Wrote various articles for publication in local newspapers as well as feature pieces for Misericordia University's alumni magazine (MU Today) which is published quarterly which promoted activities that occurred on campus and regarding individuals who work at and attend the university.

Contributed on a regular basis to the award-winning collegiate newspaper. Wrote campus interest pieces including both traditional IPFs as well as a music column which discussed music trends during my time as New Music Manager of CGR Cougar Radio.Published articles and photos in each issue of the bi-monthly publication and occasionally online exclusives.

Worked as the New Music Manager for CGR Cougar Radio (Misericordia University's digital radio station) during development of a new digital radio website, curated collection of new music and created an airtime music schedule to submit to Radio Love as well as CMJ. Developed relationships with radio station staff as well as with managers of small, indie bands and record labels.Interviewed Canadian punk / rock band Mariana's Trench for airplay during their first US tour on-site in Philadelphia.