PROCESS IMPROVEMENT / TEAM BUILDING / CUSTOMER CARE / CHANGE MANAGEMENTA results-oriented business professional with unsurpassed work ethic; proven abilities in strategic planning, managing projects, improving efficiency of operations, change management and team building; identifying areas of strength and weaknesses; implementing company policies, standards, changes in operation and systems that optimize productivity, quality improvement and bottom line; demonstrated ability to motivate staff to maximum productivity; and controlling costs through most effective and optimal use of resources.