Peter Miller Email & Phone Number

Boston, Massachusetts, Us

Karachi, Pk

Establish and implement IT vision and strategy globally. Direct all IT operations globally. Lead business unit of approximately 30 IT professionals. Portfolio includes all aspects of IT and telecommunications from budgeting and planning to operations and service, to cybersecurity and risk management. Portfolio includes staff, projects, and locations across Sub-Saharan Africa, North Africa, Middle East, and South Asia.- Successfully implemented a follow-the-sun IT Service Management (ITSM) model on a global scale, ensuring uninterrupted IT support across time zones ranging from US, to Africa, to South Asia.- Developed and implemented a comprehensive set of IT policies, compliance measures, and a robust risk management program to safeguard organizational data and assets.- Spearheaded the establishment of a comprehensive cybersecurity program, bolstering the organization's defenses against cyber threats and ensuring the protection of sensitive information.- Restructured the IT staffing framework to align with a global services model, optimizing resource allocation and enhancing operational efficiency.- Collaborated with cross-functional teams to procure and seamlessly integrate the company's first comprehensive Human Resource Information System (HRIS), streamlining HR processes and data management.- Led the successful transition of all systems and endpoints to cloud-managed services, resulting in improved scalability, flexibility, and cost-efficiency.- Architected and implemented modern identity management system, enterprise reporting platform, eSignatures, and other mission-critical business systems, enabling efficient workflows and enhanced productivity.

Karachi, Pk

Oversaw every aspect of computer systems infrastructure, support, telephony, and data center operations across 20 countries. Managed a diverse group of IT staff in the US and across the globe. Managed budget and local procurement across the globe. Managed service delivery team using ITSM/ITIL methodology. Implement IT/Telecom projects across the globe. - Transitioned onsite Exchange and SharePoint to Office 365. Move from capital to operational cost with improvement reliability, security, and functionality.- Transitioned on-premise CRM (Raisers Edge) to cloud based service (Blackbaud). Cost savings, reliability, operational efficiency and flexibility.- Consolidated data centers around the globe into MS Azure. Cost savings and operational efficiency.- Global Server replacements. Updated and consolidated more than 200 physical and virtual systems to hybrid, efficient, and streamlined design. Significant savings in operating cost, and reductions in risk.- Global network infrastructure replacements to Cisco Meraki. Stable, scaleable, and secure system.- Global ITSM service desk system (FreshDesk). Responsive ITIL/ITSM system with improved SLAs.- Rebuilt and transitioned MS Dynamics ERP system (Serenic). Compliant, secure, and stable.

Boston, Ma, Us

Oversaw every aspect of computer systems infrastructure, support, and data center operations for the entire company. Supported geographically diverse infrastructure and services. Managed technology budget. - Led operations of multi-vendor wide area network and telephony. Oversaw implementation and support of diverse environments, including VMware, Dell Servers and SAN, Oracle databases and hardware, and Windows and Linux servers. Ensured 24x7 uptime and performance. - Provided leadership to diverse teams and direct data center and infrastructure operations, help desk and all aspects of telecommunications. Design and establish all voice services, including VoIP. - Championed IT operations quality standards based on best practices and facilitated compliance with regulatory rules and best practices. Major Contributions: - Relocated network, telecom, and compute infrastructure during a corporate move in 2007. Value engineered and innovative solutions produced more that $1M savings.- Transitioned onsite Exchange, Lync, SharePoint, and file services to Microsoft Office 365. - Transitioned onsite VMWare infrastructure to Microsoft Azure. - MDM implementation – Sophos Enterprise. - Completed a multi-campus Wi-Fi replacement on tight timeline.- Implemented cloud based authentication portal and credentials management system. Okta- Virtualized platforms across two data centers with HA for all production systems. Improved reliability, recoverability, and ROI.- Led content delivery and website infrastructure upgrades. Improved online and streaming presence.- Created video content management and storage system for television broadcast operations. Innovative solution resulted in labor savings, improved reliability, and set the stage for subsequent system-wide model.- Led consolidation and management project to bring telecommunications into central management model. - Directed Sun Microsystems iForce Center for Digital Asset Management at WGBH.