As a Global Client Director at TMF Group, I lead Global and local teams that provide essential business services to clients worldwide. By leveraging our expertise in financial, legal, and HR/ Payroll services, I successfully support Global clients in operating their corporate structures and investment funds across diverse international markets. Through our bespoke strategic approach and client-centric focus, I am able to drive significant growth and enhance client satisfaction.

Leadership of all mobile and digital development, including strategy, content, UX, UI, loyalty and eCommerce. Hands on expertise in defining targeting, customer journey mapping, mobile first digital products and the campaigns to enable them. Directly led all efforts for Clorox consumer and professional products, Peet’s, Chandon, ForYourParty.com, Applied Materials and the San Diego Zoo, Managed all account service teams for L’Oréal, Pizza Hut, Jamba Juice, PetSmart, AEG, Dairy Queen, Coffee Bean & Tea Leaf, Wingstop, TransUnion and Transamerica. Drove improvement initiatives for increased client success on the EMT (Executive Management Team).• Led breakthrough user experiences for new Clorox and L’Oréal digital ecosystems.• Helped grow agency +50% to over $12 million in profitable revenue.• Created 85% of growth from existing client business by improving client satisfaction, initiating account disciplines and mentoring teams.

Established and managed Client Services and Business Development teams from the ground up; full responsibility for marketing strategies and initiatives. Hands on role in creating successful experiential strategies and shows for HP Protect, JiveWorld, Bazaarvoice Summit and others. Managed new business and account service teams for Oracle, Amgen, EMC, Robin Hood, Tesla, Visa and Rogers Communications.• Helped increase HP NPS scores +15 points from 24 (Pre event) to 39 (Post event) by leading integrated efforts for the “Think Like a Bad Guy” campaign.• Established client satisfaction reporting and improved it from HP, Symantec and Jive.

Saved relationship with main account, CenturyLink, then took agency to the next level by hiring and managing the Client Services and Analytics teams for Xerox, LifeLock, Imation, Ilumina and American Express accounts. Directly led all efforts for Xerox and American Express by defining the strategy, criteria for success and campaign elements across their direct to customer digital marketing efforts.• Launched fully integrated direct marketing program for Xerox, adding $1.3 billion in pipeline revenue.• Launched program for Xerox, adding $1.3 billion in pipeline revenue.

Created compelling messages/platforms, branding strategies and sales solutions.• The Clorox Company, Digital Marketing Consultant – Improved digital organization and strategies through recommended hiring practices, agency architecture, strategic priorities, organizational structure and training.• Pulse Health, Director of Marketing – Created the vision, strategic development, branding, web training, and integrated leadership for this medical device healthcare company.• Allmed, Marketing Consultant – Positioned and differentiated this healthcare management company to better compete in the evidence based review sector.• Clinicient, Marketing Consultant - Created an innovative messaging platform and led the creative work for this healthcare IT company driving patient-centric solutions.• Planar, Branding & Marketing Communications Consultant – Led rebrand from strategy into all verticals; created viable position for each business unit; built a cohesive messaging platform. Delivered superior product at 80% less cost than previous rebrand effort.• Site 9, Head of Sales and Marketing– Changed direction of company to SaaS web prototyping applications over e-commerce. Implemented processes that resulted in over 3,000 users and 70% customer retention.

Drove strategy, PR, web development, content, sales presentations, and trade show initiatives. Established excellent press relations, led development of the best website in the waste and fleet industry, and increased leads 5x vs. previous efforts• Enabled company to build brand awareness from near-zero to market leadership levels of ~70% through superior positioning, online marketing, direct mail, collateral, and trade show presence. • Built strong preference and credibility for the brand through 25+ well-received articles under Business Ideas and Customer Features umbrellas.

Brought into Euro RSCG as Account Director for Agilent account. Earned rapid promotion to manage entire Life Sciences and Electronics divisions. Hired full team to run the business; subsequently promoted to oversee entire global account. Supervised 8 direct reports and oversaw client that billed $3 billion annually. Led all global messaging, advertising, digital, and media. Initiated new global creative development with 2 continents despite limited budgets and resources. Built the account and creative teams that managed the U.S. business.• Saved the Agilent business for the agency and transformed it into a global account; earned the highest evaluations ever with the client for efforts in this initiative.• Increased leads from the B2B campaign by over $3 million (35% gain) through working with Agilent to build the business across integrated advertising, digital and lead generation programs.

Held full accountability for all sales and marketing functions, managing 7 direct reports and a $1 million annual budget. Directed sales and product marketing activities for a breakthrough media technology. Built sales teams in the West, Midwest, and East regions. • Drove 5x sales increase to achieve $5 million annually and expanded the client base from 5 to 50. Established previously non-existent sales strategy to target Top 100 advertisers.• Met with over 50 clients in 3 months and closed deals with Sony and Coca-Cola.

Promoted from Account Supervisor into local and global management roles all over the world leading the agency’s key clients and building teams as Senior Vice President / Vice President / Deputy Managing Director / Client Services Director and Account Supervisor in U.S., Germany, Japan and Mexico. Achievements:1. Senior Vice President - Global Director, New York, New York (1999-2001)Led the integrated brand communications of P&G Pringles all over the world. Changed the target group to teens, which resulted in better strategic emphasis and creative. Created global strategy for all integrated efforts resulting in stronger local experiential marketing. Managed five regional teams (Europe, Latin America, Northeast Asia, Greater China and Asia Pacific). 2. Senior Vice President/Director – Accounts and Operations, Tokyo, Japan (1996-1998)Rebuilt and led the account and strategic planning groups, new business efforts and operations for 130+ person agency. Worked directly with P&G, Dell, Glaxo, SmithKline, Danone, Merck, Novartis and BAT to lead successful messaging strategies and campaigns. 3. Vice President/Deputy Managing Director, Düsseldorf, Germany (1989-1996)Directed the P&G and Danone business in Middle Europe covering five product categories and 30 brands. Led, trained and motivated 10 account groups. Directed all European activities for Downy.4. Vice President/ Client Services Director, Mexico City, Mexico and Tokyo, Japan (1988-1989)Worked closely with Procter & Gamble, Richardson Vicks and Glaxo SmithKline to create successful messaging platforms and campaigns. Built new agency team that laid the foundation for growth.5. Account Supervisor, Tokyo, Japan (1986-1988)Managed all Procter & Gamble business (Pampers, Cheer, Camay and Bounce) and Vittel Mineral Water and Skin Cosmetics. Fought for a Japan focused strategy and creative idea that helped Pampers become the number-one brand in Japan.