Successfully implementing the cutover effort for transitioning from a legacy IT ticketing system to ServiceNow with a large user base and numerous existing tickets involves careful planning, coordination, and effective communication. 1. Assessment and Planning: - Conducted a thorough assessment of the existing IT ticketing system to understand its structure, data, and dependencies. - Identified key stakeholders and formed a dedicated cutover team with representatives from IT, end-users, and other relevant departments.2. Data Migration Strategy: - Collaborated with data migration experts to devise a strategy for transferring data from the legacy system to ServiceNow. - Ensured that data mapping and transformation processes were in place to maintain data integrity during the migration.3. User Training and Communication: - Developed a training program for end-users to familiarize them with the new ServiceNow platform. - Communicated regularly with users, providing clear instructions on the upcoming changes, benefits of the new system, and any actions they needed to take.4. Testing and Validation: - Conducted extensive testing of the ServiceNow platform to ensure its functionality aligned with the organization's requirements. - Implemented a parallel run approach, allowing for testing in a real-world scenario without impacting ongoing operations.5. Cutover Execution: - Executed the cutover plan according to the established timeline. - Monitored the migration process in real-time, addressed any issues promptly, and implemented contingency plans if needed.6. Post-Cutover Support: - Provided immediate support to users experiencing issues with the new system. - Conducted post-cutover assessments to gather feedback and identified areas for improvement.7. Documentation and Governance: - Documented the entire cutover process, including lessons learned, for future reference.

Facilitate and guide company operations to ensure company goals are met by building business relationships, managing financial details, communicating with shareholders and determining what metrics to use to measure success.Working together with key participants to compile the budget.Spearheading strategies to steer the company’s future in a positive direction.Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.Controlling company costs, and introducing tactical initiatives to address theft and other losses.Monitoring invoices, money handling procedures, accounting and bank processes.Preparing timely and accurate financial performance reports.Overseeing marketing initiatives and implementing better business practices.Delegating responsibilities to ensure staff members grow as capable participants.Employing various initiatives to coach employees to optimize their capabilities.Completing performance reviews in a prudent manner.Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.Hiring and Human Resource management.

I currently serve as the Company Commander for E Co., 2-135th AVN REG of the Colorado Army National Guard.Military Training:Logistics Captain Career Course: October 2020Basic Officer Leader Course (Ordnance): October 2016Officer Candidate School: August 2015Basic Combat Training: November 2012Ranks:O3 Captain: March 2021- PresentO2 First Lieutenant: February 2017 - March 2021O1 Second Lieutenant: August 2015 - February 2017E6 Staff Sergeant: January 2014 - August 2015E4 Specialist: September 2012 - January 2014

Responsibilities • Managed project scope, goals, milestones and deliverables that supported business goals in collaboration with senior management and stakeholders. • Identified available resources and coordinated efforts with team members, third-party suppliers and Government stakeholders in order to deliver projects according to plan. • Planned and scheduled project timelines and milestones using established Earned Value and procedures. • Acted as Financial Manager for assigned projects including managing project budget and performing monthly finance activities to include: actual evaluation, forecasts and reporting to include Variance. • Determined and assessed requirements for additional staff and/or consultants and make the appropriate recruitment if necessary during the project life cycle. • Set and continually manage project expectations with team members and stakeholders. • Tracked project milestones and deliverables. Developed and delivered progress reports, proposals, requirements documentation and presentations.• Proficient with Microsoft Project, JIRA, and Remedy.

• Coordinated the Project and Program activities for a geospatial database development project for Jeppesen to ensure requirements and objectives were accomplished within prescribed contractual agreements.• Responsible for all aspects of program planning and execution, schedule adherence, technical compliance, quality and customer satisfaction for Jeppesen . • Facilitated staffing requirements through coordination with functional managers within Jeppesen.• As the primary customer interface, responsibilities include written and verbal communication of program status, technical performance and negotiation of contractual changes as required.

Responsible and primary point of contact for the daily management and execution of Ballistic Missile Early Warning System (BMEWS) and Phased Array Warning System (PAWS) Radar sustainment projects, including performance, cost and schedule throughout the entire life of the projects.• Managed the development of work plans, project plans, work breakdown structures, award fee driven events, and engineering change proposals while providing oversight for preliminary design reviews, design reviews, critical design reviews, installation/test readiness reviews, informal/formal testing, product installation, development of related deliverables, and functional/physical configuration audits.• Responsible for the development and management of schedules and budgets utilizing earned value management systems (EVMS).• Facilitated comprehensive meetings with presentations to upper management, and customer personnel in a clear and concise manner.• Identified and assessed project challenges and developed/recommended solutions for presentation to management.• Developed, monitored and statuses detailed, resource loaded MS Project schedules• Developed, managed, and maintained all aspects of project-level risks, including mitigation, costing and planning.• Maintained a Quality Program that ensures that service delivery meets or exceeds performance requirements in the Performance Work Statement (PWS).• Ensured contractual requirements and deliverables were met and delivered as required by contract.• Established and maintaining customer relationships while integrating to external organizations.

• Responsible and primary point of contact for the daily management and execution of all Quality Assurance projects designed to meet and exceed performance requirements. • Quality projects provided insight into the following quality process improvements: control of documentation, control of records, internal audits including procedures and oversight, prevention of nonconforming services, and corrective measures if performance requirements are not attained.

• Managed all aspects of contractual agreements with the USAF and Colorado Air Guard to maintain an annual base wide inventory of HAZMAT to over 150 shops.• Identify and analyze project challenges and develop/recommend corrective actions for monthly deliverables to management.• Contingency Process Management of deploying personnel for training and active theater deployments during Real World and Exercise actions that involved constant change in requirements to satisfy specific deployments.• Annual, Quarterly, and Monthly 100% inventories performed on all Class 4 Weapons.• Maintaining serialized tracking methods to ensure pre and post inspections are performed on deployable and serviceable weapons.• Maintained accountability for aviation bulk fuel storage operations.