Demonstrated strong leadership skills by effectively managing and coaching teams of IT professionalsFosters a culture of continuous improvement and collaborationOverseeing Data protection, GRC , NYPA, CCPA, personal data sharing and eDiscovery procesess.Conducts regular performance assessments and provides feedback to team members, identifying areas for improvement and facilitating professional development opportunities.Spearheaded SOX IT’s recertification efforts and collaborated with external audit teams to ensure compliance with regulatory requirements.Successfully automated over 300 ServiceNow workflows, reducing manual effort by over 60% and improving ticket resolution time by 20%Established ServiceNow best practices for 2000+ users, maintaining an end-user satisfaction score above 90% based on annual IT surveyTrained and coached a team of 10 ServiceNow developers, resulting in a 30% decrease in defects and incident resolution times below SLAsCollaborated with 20+ cross-functional stakeholders to create a structured change review procedure, cutting mean-time-to-repair of production issues by 25%Developed and implemented IT policies, procedures, and best practices to ensure alignment with ORG objectives and industry standards.Experience in managing and maintaining Active Directory and Messaging environments for a large global user base.Expertise in integrating and implementing email archiving and security solutions.Experience in managing and streamlining IT service management platforms.Successfully implemented DevOps utilizing Microsoft tools to reduce software release cycles and improve incident rates post-release.Developed and implemented change management processes achieved zero unplanned outage incidents for 120 global IT systems.Knowledge of various platforms including ServiceNow ITSM Platform, DevOps, Castellan/Risk Connect, Azure, MS Teams, MS Office Suite, MS Exchange, Active Directory, Veritas archiving/eDiscovery, IronPort, Mimecast

Managed 3 separate Hedge Fund companies/environmentsLeading 7 infrastructure engineers supporting and maintaining the environments for JPM Hedge Fund/Private Equity Funds.Leading multiple projects improving productivity, security and upgrades. Administering AD with more than 1700 Wintel servers, maintaining DC, DNS, DHCP, GPO.Designed Disaster Recovery infrastructure for all vitalized servers.Supporting Windows 2003 & 2008 environments including server clustering.Managing strategic projects for DEV, UAT and PROD environments.Managing Citrix presentation server, XenAppDesigned and upgraded MS Exchange 2007 to 2010 for external $70 Million hedge fund company.Implementation and administration of BES environment, 5.0.3Symantec Antivirus v12 implementation, administration and supportSharepoint support and backup using DocAve 4.1 EnterpriseUsing backup solution Veritas Netbackup and Symantec BackupExecUpdating and maintaining Disaster recovery sitePartnered with IT Directors and Project Managers for improving Active Directory InfrastructurePerformed complex analysis /Audit/Reconciliation of all IT Project Directed and supervised implementation and virtualization of servers (VMWare ESX 4.1) and applicationsPrepare Deviation /Gap Analysis/Performance/Compliance Review/ Recommendations/Reporting/Methodology.Managed implementation of software and hardware inventory and reportingDefined global requirements for Server infrastructure consolidationDefined Project requirements/definitions/deliverables/resource planning/allocation/Team definition/structure/training.Consolidated and stabilized servers improving hardware uptime from 70% to 99%.Reduced software downtime from 50% to <2%.Altered staffing model to include third shift operations increasing on-time delivery of data to clients by 50%.Completed migration of all servers from Win2003 to 2008 reducing application development time 25% by standardizing on single operating system.

Administering SAN & NAS technologies. Creating Pools and iSCSI LUNs on Dell EqualLogic 5000/6000 and IBM AS4000In-depth knowledge and maintaining more than 300 Windows 2003/08 Servers throughout 25 remote sites in Eastern US.Windows Active Directory monitoring and maintenance, Security, Trust relationship, Replication, Sites configuration, Users and computer accounts. AD FSMO roles maintenance. Disaster recoverySupporting MS Exchange 2007/10 for more than 15000 users Forefront Filtering and proxy configuration and maintenanceDesigned and Implemented Symantec Enterprise & GUPs. Monitoring, administering and deploying the latest updates and definitions to more than 300 wintel servers and 8000 workstation. MS Proxy, Microsoft IIS Configuration and administration for variety applications (SCOM, Merger Minder, SCCM, IBM Director, Oracle, SharePoint)Creating and publishing apps/desktops trough Citrix Metaframe. Designed and created a Dev environment farm on separate domain.Designed and implemented Remote Access through Cisco VPN Managing, administering and monitoring more than 300 critical wintel servers utilizing SMS, WSUS, SCOM, SCCMMaintain all server and workstation patching through WSUS. Installation, configuration, troubleshooting, monitoring and creating monthly matrix report.Creating scripts and packages using WISE for deployment to more than 8000 workstations and 300 servers utilizing SCCM.GPO User and Computer creation, administration and deployment to Prod and Dev environmentMS SQL maintenance and administrationDesigned and implemented AD GPO in Prod, Dev and DR environmentsMonitoring and troubleshooting TCP/IP, DNS, DHCP, WINS and NFS Wintel Client/Server Architectures administration Implemented 4 VMWARE 4.0 & 20 Microsoft virtual servers 2008 Designing, maintaining virtual environment for more than 800 Prod, 100 Dev and DR serversCreated Virtual DR production environment Project Management Documentation Creation

•Have experience in doing excellent documentation on business requirements•Experience in working with various tools like Oracle and SAP which is used for requirements gatherings in business.•Expertise in System design and development required for business process•Have wide knowledge in Reengineering concept•Have vast experience in Project Management, Business Analysis, Business Modeling, and Data Modeling.•Developed a hierarchical Active Directory structure within multiple production domains•Managing of AD Domain controllers and FSMO Roles•AD Replication and configuration topology•Configuring DHCP, DNS and Sites in AD forest•Microsoft SCOM alerts monitoring and resolving issues•DFS implementation and management•Creating and maintain trust relationships between multiple domains.•Managing Active directory users and computer accounts•Maintenance and troubleshooting Win2003/2008 Domain Controllers and Stand Alone Servers•Creating Domain Group Policy Objects•Virtual environment implementation and support of VMWare ESX 3.5 server•Creating Clusters for HA and DRS•Citrix application publishing and farm maintenance•Maintaining and documenting PC imaging•Lock down environment testing and implementation•Documenting and updating processes for internal Documentation DB

Designed/Documented Strategic Solutions for migration to Active Directory Supervised/Directed all facets of Active Directory implementationDeveloped/Implemented Group Policy ManagementPlanning, execution, cultivation, and monitoring of Senior level relationships with GTOProject Management/definition/formulate business requirements/budgets/performance review/completion.Identified/Resolved all outstanding issues/Supervised/Directed subs completion of Service/Warranty items.Application/Systems Process Improvement/Re-Design/Re-Engineering/Lifecycle Management/Business Consulting.Defined Project requirements/definitions/deliverables/resource planning/allocation/Team definition/structure/training.Prepared Global IT Department budget for 2009. Conducted yearend audit process of GTO Financials.Lead/Managed requirements definition, performance analysis, Risk/Business Process assessment testing.Manage/Drive/Present Complex analysis, Implement/new business processes and Infrastructure Improvements.Researched the network scalability and proposed implementation of Virtual environment Lead the implemendation of virtualizatoin. Improved server availability by 30% Financial/Statistical/Risk Analysis. Prepare monthly/quarterly reports/forecasting/performance reviewManaged the implementation of MS SMS/SCCM within the corporate offices worldwide Strategic Planning: H/W, S/W, Network design/scoping/deployment/implementation/integration. Project assessment/management: LAN/WAN, VPN, Voice over IP, Business Intelligence.Identified/Resolved all outstanding issues/Supervised/Directed subs completion of Service/Warranty items.Managed entire hardware Life-cycle/value proposition/vendor negotiation/compliance/ implementation.Created/defined Global process for Break resolution workflow/documentation/reporting process/Team responsibility.

Oversee all IT functions including data center management, vendor relationships, technical supportManage operating budget and direct activities of 20+ staffImplemented and administered VMware ESX doing configuration, troubleshooting and designLed Active Directory migration for more than 280 servers and 5000 PC/Accounts/UsersProject Management/definition/formulate business requirements/budgets/performance review/completion.Global Project Management related migrating to Windows 2003 server based environmentDefined/Documented/Implemented MS Active Directory DNS and DHCP configurationsDefined/Documented/Implemented IBM Tivoli/Microsoft SMS/SQL/IIS Servers worldwideLed Altiris WISE implementation and package development. Authored plan improving software deployment and hardware inventory processPerformed project management/research/development, planning, risk management, communication and collaboration between technical and functional teamsManage/Drive/Present Complex analysis, Implement/new business processes and Infrastructure Improvements.Breaks-High priority investigation-cases/escalation process for Current IT OperationsDeveloped/Generated Project Reports/ Analyzed IT performance/schedules/resource utilization/deliverables.Created/Maintained Global IT Performance/tracking reports/utilization of IT Capital expenditures/budgets. Participated on Business/Marketing research team analyzing competitor products, pricing and trends.Partnered with financial team migrating SAP financial systems to Oracle Project/Team Leadership/drive Global IT initiatives/engagement/vendor management/performance review.Implemented IBM Tivoly software deployment sollution

Creating and analyzing strategies of implementing Unicenter Installation rebuilding databases and Integration of all Unicenter Participated in three location Unicenter roll-out Working as a Consultants at various clients Working with SQL Servers. Creating DB tables, fields and queries. Building Agent-only servers and stand-alone DSM machines. Dynamically reconfiguring and editing DSM policy files. Building an agent Configuration set. Enterprise Management (Event and Workload Management, Advanced Storage) Agent works (Agents, DSM, Policy files, DSM Messages) TNG Unicenter add-ons (Asset Management Option, Software Delivery, and Advanced Help Desk) Participating in Unicenter rollouts at: "New York Jewish Home and Hospital" Installation and testing of Tivoli Frame Work on Windows NT 4.0 Server using Microsoft SQL 6.5 Server as Data Base