Peter Chandler Email & Phone Number

FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score.At Parcel2Go.com I worked as a Quality Manager. Whilst principally involved with reviews and promoting Parcel2Go when customers have not seen our better side, I also worked on Live Help. I was a Senior Outreach Supervisor ensuring the smooth operation of Live Help during non office hours.. I have trained other operators so that they can become trained and motivated when using Live Help. I realised things can be different and can show alternative methods that would help our customers have an enjoyable visit when they book their parcel. I aimed to have a very high turn round of customers to ensure that they have a positive outcome when they visit www.Parcel2Go.com.At Morrisons Supermarkets I relied on customer service skills to ensure that our customers are provided with the very best of service when they visit the store. I assisted in the training of new staff and continued to do refresher training.At Securicor I was responsible for budget control, including labour costs and trading expenses. I assisted in upgrading the systems from the front line by training teams in checking the data was correct. I was responsibile for training and discliplinary issues.

Listed skills include Customer Service, Social Media, Team Leadership, Social Media Marketing, and 20 others.