Peter C. Email & Phone Number

London, GB

London, London, GB

Building disruptive animal biotech solutions for companion animal and agri-tech sectors

London, GB

Head of Agile – GlobalIdentifying, Assessing, Developing and Implementation of complete Agile transformationImplementation of in squad Agile Delivery ManagersEstablished companywide guilds and communities of practiceSenior level stakeholder engagement and coachingFacilitating transformation and leadership workshops across multi-country Product/Engineering.

New York City, NY, US

Agile management and coaching across a number of high profile development teams for search, data and current awareness, as well as and 2 smaller development teams. Agile Product coaching and mentoring, senior stakeholder management. Working with the global PMO and Agile Delivery Directors to ensure programme delivers significant customer value and quality.

ADMing across three large development teams, managing an integrated series of software and physical product deliverables on a significantly tight timeline. Working with distributed teams, large numbers of internal and external stakeholders that required a mix of Agile, Lean and waterfall processes to drive customer value.

London, England, GB

Agile Program Management, Agile coaching and enabling teams to deliver innovative solutions through flexible implementation of methodologies appropriate to the business. Transformational program consultant and management

London, England, GB

Facilitate change, manage rapid expansion through the redesign of Salesforce, business process and the implementation and customisation of a native Salesforce PSA tool. Migrate legacy data, identify process gaps and develop effective business processes that support rapid growth. Write, develop and deliver SME user training, Agile project management skills.

• Drive the success of a start-up entrepreneurial effort to engage customers in a digital social ‘petworking’ application, website and e-commerce platform. Lead the commercialisation efforts, the development activities.
• Designed, mapped and project managed team of developers using Agile SDLC to create a fully functioning multi-layered content driven digital application and e-commerce site within budget and scope that has five.
• The application currently has over 16,000 users, with a retention rate of >30% and is on target for both revenue, and user growth for 2016.
• Secured Series A funding of £100,000 to fully commercialise the application and successfully engaged the primarily volunteer “ambassador” workforce of super users

• Various BA/PM contracting assignments (3 month to 6 month) across technology, retail, publishing, NGO’s (charitable orgs), banking, insurance and the public sector. Primarily, implementing change programs, BPM.
• Lead process redesign, facilitation and rollout of BPM for The Millennium Foundation, a Global Fund Initiative to raise funds to support their strategic goals by building a digital and web donation micro-donation tool.
• Facilitated analysis discovery and customer journey workshops.
• Documented As Is and To Be processes for large scale transformational projects, software development, integrations and implementations.

Geneva, Le Grand-Saconnex, CH

• Developed and implemented global strategies to boost service delivery and customer satisfaction. Improved document management via cloud-based CRM systems and electronic systems. Led global budget planning, process.
• Delivered customer service and conflict resolution training to 300+ staff in Singapore, Montreal, Madrid, and Geneva.
• Standardised service delivery processes globally that integrated cloud based document management and CRM systems (Salesforce.com) utilized by 450+ staff.
• Managed 7 major global teams that delivered world class service to 70k+ customers (travel agents) that transacted $270B+ USD in 2008.
• Reduced global headcount by greater than 15% through standardizing process and systems utilization.

Norcross, GA, US

Conceptualised and implemented process improvements for internal and external customers, inclusive of training, workflow management, and system migrations. Trained and mentored national sales team selling document management and workflow solutions to external customers. Mentored business process managers across multiple regions to support cross-cultural.

Sydney, New South Wales, AU

Develop and initiate cultural change through implementation of a process improvement structure and culture. Recruit internal resources, train and empower participants to initiate fundamental business change based on sound benefit return and analysis.AchievementsEstablished National Network of Process Improvement Delegates and Owner through the training.

US

• Managed an extensive program of business critical projects, resources and budgets whilst directly responsible for all business process redesign and efficiency across Asia Pacific Region. Managed and developed workflow.
• Developed and implemented project management division that adopted PMI methodologies and Six Sigma Process improvement tools.
• Reduced offshore vendor costs by over 40% through extensive negotiation and establishment of partnership networks with a number of competitive suppliers. Ensuring timely delivery through efficient workflow practices.
• Developed and implemented customer centric processes and continuous improvement program within service division. These were successfully integrated to the CRM system (Pivotal) and further developed through backend ERP.
• Developed XML based workflow solution (Staffware, Adept, Xyvision) to allow online editorial and real-time publication of primary case law across multiple jurisdictions. (Australia and International)

ResponsibilitiesProject Management, New Business Development and Pres Sales Technical Support for the Implementation of outsourced customer contact solutions. Utilising knowledge of call centre technologies, project management and extensive skills in CRM software develop, project manage and initiate contact centre contracts within an outsourced.

The coordination and implementation of assigned projects including workflow, process redesign, and system alignment. Training and mentoring of staff to embed new processes where required.AchievementsDesigned and Project Managed (proprietary) workflow solution to replace redundant computer reservations system for rail bookings (Eurail/Worldrail) resulting.

Masters Of Business Administration; Bachelor Of Arts, Business

Education record

Education record