Building disruptive animal biotech solutions for companion animal and agri-tech sectors

Head of Agile – GlobalIdentifying, Assessing, Developing and Implementation of complete Agile transformationImplementation of in squad Agile Delivery ManagersEstablished companywide guilds and communities of practiceSenior level stakeholder engagement and coachingFacilitating transformation and leadership workshops across multi-country Product/Engineering squadsEstablishing a coaching/mentoring environment promoting Agnostic AgileRecruitment, coaching and handover of Agile team and Strategy to in-place permanent staff.

Agile management and coaching across a number of high profile development teams for search, data and current awareness, as well as and 2 smaller development teams. Agile Product coaching and mentoring, senior stakeholder management. Working with the global PMO and Agile Delivery Directors to ensure programme delivers significant customer value and quality code as quickly as possible.

ADMing across three large development teams, managing an integrated series of software and physical product deliverables on a significantly tight timeline. Working with distributed teams, large numbers of internal and external stakeholders that required a mix of Agile, Lean and waterfall processes to drive customer value.

Agile Program Management, Agile coaching and enabling teams to deliver innovative solutions through flexible implementation of methodologies appropriate to the business. Transformational program consultant and management

Facilitate change, manage rapid expansion through the redesign of Salesforce, business process and the implementation and customisation of a native Salesforce PSA tool. Migrate legacy data, identify process gaps and develop effective business processes that support rapid growth. Write, develop and deliver SME user training, Agile project management skills and Lean thinking across all employees.

Drive the success of a start-up entrepreneurial effort to engage customers in a digital social ‘petworking’ application, website and e-commerce platform. Lead the commercialisation efforts, the development activities, and the team resources. Identified and sources seed investments from four countries.• Designed, mapped and project managed team of developers using Agile SDLC to create a fully functioning multi-layered content driven digital application and e-commerce site within budget and scope that has five monetisation streams.• The application currently has over 16,000 users, with a retention rate of >30% and is on target for both revenue, and user growth for 2016.• Secured Series A funding of £100,000 to fully commercialise the application and successfully engaged the primarily volunteer “ambassador” workforce of super users

Various BA/PM contracting assignments (3 month to 6 month) across technology, retail, publishing, NGO’s (charitable orgs), banking, insurance and the public sector. Primarily, implementing change programs, BPM methodologies, Lean, Agile and business efficiency initiatives for transformational projects.• Lead process redesign, facilitation and rollout of BPM for The Millennium Foundation, a Global Fund Initiative to raise funds to support their strategic goals by building a digital and web donation micro-donation tool.• Facilitated analysis discovery and customer journey workshops.• Documented As Is and To Be processes for large scale transformational projects, software development, integrations and implementations.

Developed and implemented global strategies to boost service delivery and customer satisfaction. Improved document management via cloud-based CRM systems and electronic systems. Led global budget planning, process standardisation, and staff reductions across 140+ sites. Mapped “As Is and To Be” processes for global SAP implementations.• Delivered customer service and conflict resolution training to 300+ staff in Singapore, Montreal, Madrid, and Geneva. • Standardised service delivery processes globally that integrated cloud based document management and CRM systems (Salesforce.com) utilized by 450+ staff.• Managed 7 major global teams that delivered world class service to 70k+ customers (travel agents) that transacted $270B+ USD in 2008.• Reduced global headcount by greater than 15% through standardizing process and systems utilization.

Conceptualised and implemented process improvements for internal and external customers, inclusive of training, workflow management, and system migrations. Trained and mentored national sales team selling document management and workflow solutions to external customers. Mentored business process managers across multiple regions to support cross-cultural sales teams and resolve customer issues.- Designed, developed, and implemented a thin client-based accounts payable system for multi-national freight organisation across multiple regions that enabled a 50% reduction in staff and improved negotiation ability with its suppliers. - Improvement included classroom-based systems training for 120 staff across 14 locations in 2 countries.- Designed an electronic document management workflow that enabled a major bank to handle customer calls within a single call and increased service capability by 67%. - Project included one-on-one system training to 74 staff.

Develop and initiate cultural change through implementation of a process improvement structure and culture. Recruit internal resources, train and empower participants to initiate fundamental business change based on sound benefit return and analysis.AchievementsEstablished National Network of Process Improvement Delegates and Owner through the training, mentoring them in the specific methodologies.Initiated National Process Improvement Conferences and Process Improvement Guidelines. .Developed and Trained internal staff to select process improvement projects based on sound business benefits and return on investment criteria..Data and Screen Real Estate Analysis of “Polisy” mainframe system to improve workflow (Bizflow) integration and decrease inefficiencies in data entry for Workers Compensation..Completed Analysis and Review of Claims Registration Processes nationally and developed an integrated workflow solution (Bizflow) to incorporate the process..Responsible for further developments of existing workflow system which enabled efficiencies through improved work practices and elimination of multiple handling of tasks through automation..

Managed an extensive program of business critical projects, resources and budgets whilst directly responsible for all business process redesign and efficiency across Asia Pacific Region. Managed and developed workflow solution (Staffware) to enable online editorial and diversified publication of primary case law and directly managed in excess of 100 case law editors across multiple jurisdictions. Directly responsible for the local team that were a part of a global project of change to transform a “traditional” publishing house into an electronic media company.This role required extensive use of detailed analytical skills across a number of business units to dramatically reduce operational costs.• Developed and implemented project management division that adopted PMI methodologies and Six Sigma Process improvement tools.• Reduced offshore vendor costs by over 40% through extensive negotiation and establishment of partnership networks with a number of competitive suppliers. Ensuring timely delivery through efficient workflow practices.• Developed and implemented customer centric processes and continuous improvement program within service division. These were successfully integrated to the CRM system (Pivotal) and further developed through backend ERP (Peoplesoft) systems. This resulted in establishment of best practice KPI’s for all work practices, reduced attrition of staff by 33% per annum and implemented benchmark reporting across all processes and job functions within the group.• Developed XML based workflow solution (Staffware, Adept, Xyvision) to allow online editorial and real-time publication of primary case law across multiple jurisdictions. (Australia and International)

ResponsibilitiesProject Management, New Business Development and Pres Sales Technical Support for the Implementation of outsourced customer contact solutions. Utilising knowledge of call centre technologies, project management and extensive skills in CRM software develop, project manage and initiate contact centre contracts within an outsourced environment.AchievementsDesign, implementation and delivery of change management strategy training for over 200 staff across 3 countries, resulting in an amalgamated, cohesive and standardized service delivery using VANTIVE CRM software across 14 service sites..Developed an integrated CRM package for vendor sales including shared services calendar support which resulted in 600% increase in sales for Coca-Cola Amatil – Full Service Vending division within 6 weeks of campaign transfer to outsourced sales team..Transitioned Microsoft full support contract from previous supplier, and recruited and trained staff over two month period with no decrease in service levels. Consolidate multiple proprietary databases into a single CRM user portal to facilitate management and service delivery..Managed tender response team with 100% success rate in securing new business over 12 month period by implementing knowledge management software (SANT) after analysis using Six Sigma and Kaizen Blitz process improvement methodologies..Trained over 2000 temporary staff in Customer Service and Telephone skills for the 2000 Olympics Ticketing Call Centre.

The coordination and implementation of assigned projects including workflow, process redesign, and system alignment. Training and mentoring of staff to embed new processes where required.AchievementsDesigned and Project Managed (proprietary) workflow solution to replace redundant computer reservations system for rail bookings (Eurail/Worldrail) resulting in 75% reduction in time taken to complete bookings..Improved workflows and procedures for phone based reservations through smart key programming and analysis (Sabre and Galileo) directly resulting in improved sales and increased call statistics across 100% of telephone based travel consultants..Wrote and delivered all job specific training, including computer skills, customer service and sales skills for 35 telephone based operators..