Peter Geddes Bsc Email & Phone Number

Braintree, Gb

Essex, England, United Kingdom

Providing first—and second-line IT Support to IT-positive customers, including support for the Microsoft 365 Suite, printers, Machine builds, Windows 10 and 11 Operating systems, and bespoke add-on application support for serviced contracts and PAYG customers.

London, England, United Kingdom

ITS-COS (IT Services - Core Operations Services) ITS-COS team offers the highest-level technical support group within Amazon's IT services, responsible for resolving the most complex issues that cannot be handled by the lower tiers. They have a significant authority and involvement in escalations, permissions, and defining support processes.- Remotely managing high-severity incidents and complex escalations at all levels from Sev2 to Sev5, for multiple technologies across multiple platforms and a variety of software in between.- Responsible for mentoring, development, and project delivery.- Core point of contact for Global Service Desk 1st and 2nd line engineers.- Last line of troubleshooting, root cause analysis, and complex issue information assimilation.- Responsible for permissions-gated troubleshooting, engineer escalations, and service owner engagement.- Providing primary and secondary on-call cover as part of a rotation for EMEA, APAC, and AMER regions.- Creating and amending service documentation and standard operating procedures (SOPs) for Global Service Desk Tier 1 & 2 and ITS-COS (Tier 3).- Actively working both tickets and projects to resolution.- Account and permissions support.- AD and Exchange administration via PowerShell CLI and GUIs.- Windows File share services DFS support, creation, administration, and issue resolution.- Supporting SharePoint, including permissions and ownership changes.- List and distribution group management changes and support.- SMTP issues/changes, relays, routing, delivery problems, tooling changes, and more.- Core focus on incoming ticket reduction, escalations, and projects.- Mail flow issues for Exchange and email admin tools, including delegate access escalations.

Braintree, Essex, United Kingdom

London, England, United Kingdom

The IT Global Service Desk Tier 2 provides remote IT support to incoming global customer requests via tickets, phones, and IT chat across the business at all levels. It is essentially an end-user remote support function aimed at providing a first-time fix/diagnosis, within a first-contact due diligence root cause diagnosis.While the Tier 2 function has evolved to focus more on providing self-service information articles for customers to use to fix their own IT issues, the core help desk function is still provided at the Tier 1 level.Key responsibilities of the IT Global Service Desk Tier 2 role include: Providing remote troubleshooting and first-time fixes for a variety of end-user devices and software issues Performing root cause analysis to diagnose and resolve complex customer problems Escalating issues to higher-level support teams as needed Creating and maintaining self-service knowledge articles for common IT problems Collaborating with Tier 1 agents to ensure seamless end-user support Monitoring service metrics and identifying areas for process improvements Offering guidance and training to end-users on IT policies and proceduresThe Tier 2 support team acts as a critical escalation point for the frontline Tier 1 help desk, handling more advanced technical issues that cannot be resolved at the first point of contact.

London, United Kingdom

The Local IT Support role is responsible for providing comprehensive IT support and services to ensure optimal performance of all equipment and infrastructure across the organization at Site Level. The key aspects of this role include: - Multilevel Support: Deliver 1st, 2nd, and 3rd line support to address a wide range of IT issues and incidents, escalating when necessary. Ensure all service level agreements (SLAs) are met. - Standards and Documentation: Create, review, and continuously improve IT standards and supporting documentation. - Mentoring and Guidance: Mentor and guide IT peers globally, elevating both technical and non-technical aspects of their roles. Share knowledge and best practices to raise the overall competency of the IT team. - Project Management: Serve as the single point of contact for IT-related projects and initiatives. Provide technical support and input to site and team projects. Prioritize workloads for local and remote teams to ensure timely project delivery. - Vendor and Supplier Management: Act as the primary point of contact for contractors and external suppliers. Clearly communicate technical issues and ensure adherence to Amazon standards. Manage procurement processes, including requesting quotes, purchasing equipment, and overseeing inventory. - Change Management: Review, write, and execute change management requests, including out-of-hours work. - Ad-Hoc Support: Provide ad-hoc IT support and assistance as and when required. - On-Call Participation: Contribute to the on-call schedule, covering support for sites or regions as needed.The Local IT Support role is a critical function, responsible for maintaining the overall health and performance of the organization's IT infrastructure and ensuring seamless IT service delivery to end-users.

Holborn, London

Troubleshooting end to end problem resolution, working with multiple technologies across multiple platforms. Managing and progressing major incidents, Stand in Team leader. I am currently studying The CCENT Cisco certification to boost my networking skills and abilities.Responsibilities include: Assess the impact and urgency of tickets and gather the appropriate information for the type of request Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible. Maintain accurate records of activities completed throughout the lifecycle of a ticket Escalate issues as appropriate and ensure customer expectations are met through responsibility and accountability Ensure that the highest levels of service are delivered to Claranet’s customers Liaising with third party suppliers to ensure that changes are resolved within the correct time frames according to the product service level agreements. Proactively develop documentation and knowledgebase increasing the knowledge across teams and improving first point of contact resolution Develop a good understanding and technical expertise across Claranet’s entire product catalogue Resource for project work Support continued improvement of team process and customer experience Follow industry standards i.e. ISO and PCI-DSS Provide training to develop team members through good product knowledge, passion and commitment Liaise directly with Engineering teams in order to further develop troubleshooting processes Take responsibility for all out of hours duties including stack management, PRs and planned engineering work communication. Provide remote hands and eyes services to all Claranet Departments and its customers. Troubleshoot and repair of hardware faults and the installation of spares or components as required.

I run www.Geditdone.co.uk in my spare time, to help solve IT problems surrounding new and existing e commerce and website solutions. I take on projects from concept to implementation.My main unique selling point is that I build my clients websites as “fully optimised” for SEO, speedy loading times, social media and to run across multiple platforms and browsers. I provide full support service to them during and after the project. I have integrated several payment gateways and shopping carts and different website analytics into various projects. I advise on Ecommerce strategies and reaching the elusive target audience using white hat SEO, organic methods, and social media for visitor growth before looking at pay per click advertising and methods of marketing that require remuneration (I cover those too). The other side of www.Geditdone.co.uk is a store where viewers can purchase, hardware such as servers, tablets, laptops, cables, and software ranging from licensing to applications and operating systems.

Victoria, London

Providing 1st 2nd & 3rd line remote IT support for financial services firms including hedge funds and private equity firms, as part of a global IT service desk. Working with a variety of technologies across a range of platforms, providing first, second and third line desktop & server side support.I was also tasked with supporting customers in London, Hongkong, New York, Beijing, Singapore. On weekends this responsibility would fall to me alone.

Great Dunmow, Essex

Problem Management, Resolution & AvoidanceAdvance7 helps organisations improve the ROI from information and communication technologies. We work with clients to optimize their ability to manage, resolve and avoid IT problems, thereby reducing operating costs and eliminating unnecessary capital expenditure.Services available on http://www.advance7.com

At Ixion I have been responsible for delivering the following, • Network 1st and 2nd line support • Service Desk management• Prioritisation of service requests• Incident and problem management• Control of software releases to the live environment• Project management• Software testing and research• Network rollouts • User management and Administration • Providing Incident workarounds and fixes My duties included machine builds, replacements, troubleshooting - hardware and software, Software testing and Implementation, R&D. Managing and renewing software updates and licensing. Liaising with vendors and clients, as well as adding and removing nodes to and from the network, user rights management, User accounts management. Troubleshooting printers and other network & user ad hock issues. While at Ixion I.... Created an application library or (Digital Media Library) for ISO integration and ITIL alignment.Created a master build machine and all the documentation, created drive images then rolled out the new solid state drives and roll specific desktops to the users. I was also responsible for running the service desk and focusing on service delivery and troubleshooting at 1st, 2nd and 3rd line support for all users across the company. I was tasked with finding and defining an automated recruitment solution.Applications Exchange, Active directory, Heat, Citrix, Pics, Ms SharePoint testing, Norton Ghost, Data recovery, virtual Pc, and many, many more.

Wivenhoe

Retail I.T Recruitment Specialist During my time at Global Intec I was responsible for building the reputation of the company. I did this by developing a client base and sourcing employment solutions for my client’s requirements. This type of recruitment meant I was focusing on many different IT skill sets for a retail market so candidates with industry specific skills and backgrounds. This includes Supply chain management, SAP, Oracle retail, Flash and PHP Developers, RFID developers. I recruited for both perm and contract solutions. This involved liaising with senior mangers as well as high level executives, Director’s, CTO’s, CIO’s and CEO’s.

September 2004 – March 2009 (4 years 7 months) As a PM / Consultant I train senior citizens and novice users, on how to use their PC's to do everything they would want to too the level of an advanced Pc user. This includes how to use applications like, Microsoft Office and how to use the internet and be safe online. A) I teach them what they want to learn (and need to) (relevant).B) I show them how to network and order goods / services online and safely.C) I save them time in learning, while increasing their quality of life at the same time.D) I empower my clients to be independent in their use of ICT

While at Pc World business, I was in charge of managing and developing new business accounts, as well as the existing client base. I would canvass potential clients to bring on business, and give advice on both troubleshooting and technical specifications of hardware and software. I would place orders with manufactures and suppliers and mange my client’s expectations from order to end. While there I was responsible for planning a new IT suite (infrastructure) for Essex County Cricket Club.

Bsc, E-Commerce

Activities and Societies: Association of flare bartenders!During my time at university, I was working a full time job in the evenings.

Avce, Information Communication Technology

Activities and Societies: I worked two full time jobs.Obtained certification and 3 city and guilds word processing, Spreadsheets.

Gnvq, Ict

Activities and Societies: Obtained my certification

Gcse , Gnvq, Business Administration, Management And Operations, 12 Gcse'S , Gnvq Business

Activities and Societies: I worked in a confectioners12 GCSES A-C Advanced GNVQ in Business

Ms-900 - Microsoft365 Fundementals, Ms-900, In Progress