Peter Glassberg Email & Phone Number

Fort Meade, Md

707Th Communications Squadron, Fort Meade, Maryland

- Managed 22 technicians across 4 different work centers (help desk, field technicians, executive support, & asset management); resolved over 15,000 trouble tickets, resulting in a 99% customer satisfaction rating.- Provided technical support for 3,700 users, and ensured trouble tickets expediently resolved to maximize system uptime.- Developed maintenance training plan to be able to track skill progression training for all technicians.- Deployed new workstations and printers, installed operating systems, applications, drivers, and configured network properties.- Key Achievements o Received bronze medal, rated as 3rd best technician out of 300 in the client services career field. o Earned Inspector General Award for development of customer service website which provided helpful solutions to computer problems, and enabled online trouble ticket submissions. o Praised for management skills as two of my work centers received awards for their impressive employee morale and work efficiency.

Combined Joint Task Force - Horn Of Africa, Camp Lemonnier, Djibouti

- Supplied secure Command & Control capabilities for combined tactical mission- Oversaw 57 Automatic Service Interruptions; coordinated 47 time-sensitive projects among 4 organizations- Created outage tracking database, hosted 16 trend/analysis meetings enhancing leadership’s awareness- Trained 7 technicians, tracked 609 training tasks ensuring 100% task coverage for operations.- Facilitated data sharing network project; oversaw $4 Million system integrity, validated intelligence flowing to 13 Nations- Key Achievement: o Praised as having the best COMSEC program, managed $26,000 COMSEC account whichincluded 16 Controlled Cryptographic Items & 4 crypto keys

U.S. Air Forces Central Command, Al Udeid Air Base, Qatar

- Planned and executed a simulation network for the Joint Air and Missile Defense Exercise- Identified disparity in initial network design & facilitated a joint working group to negotiate modifications- Key Achievement: o Corrected a network-wide cryptographic equipment error, averting network downtime allowingfor a successful Arabian Gulf defense exercise

423Rd Air Base Squadron, Raf Molesworth, United Kingdom

- Managed 16 technicians between help desk and field support on a $8.5M network- Assisted 800+ users in resolving diverse hardware and software issues- Developed local database to manage & track 547 cell phones and blackberries- Quality assurance evaluator for wireless device contract between O2 and the 423d Air Base Group- Key Achievements: o Led the $2.3 million dollar LMR AES upgrade and orchestrating the installation of a $60,000Emergency Warning System. o Handpicked for client services standardization team--prepared 11 bases for AFNetOpsimplementation. o Earned Noncommissioned Officer of the Year for comprehensive technical knowledge,outstanding customer service, and high community involvement.

374Th Communications Squadron, Yokota Air Base, Japan

- Responsible for continuous reliability of base communications equipment- Managed maintenance control functions for 13 diverse work centers & assets worth in excess of $1 billion- Documented and reported all communications system outages- Directed all emergency maintenance restoral actions- Oversaw the unit’s preventive maintenance inspection programs to include 6,000 events for 650 end items.- Key Achievement: o Merged Maintenance Control and the Network Control Center into a one stop help desk supportcenter

Bachelor Of Science (B.S.), Business Administration

Associate In Applied Science, Electronic Systems Technology