• Manage and recruit staff members. Train, coach, develop and conduct performance reviews• Identify and implement strategies to increase employee engagement and job satisfaction• Manage outside contractors e.g. Marketers, delivery drivers• Connect and engage with customers to resolve issues• Weekly reporting of store performance to the Director of the store• Operate within set budgets and profit margins• Proficient in the use of company designed software

• Manage the leadership and operations on a weekly basis• Preparing, analyse and monitor operational costs• Raising finances for various community projects • Established and developed community relationships• Drove CX and maintaned strong internal and external stakeholder relations

• Set vision and strategic plan for ages 12-18• Developing and facilitating programs in local primary schools and high schools• Social media profile management and marketing strategy• Management of internal and external stakeholders to solve conflict and deliver outcomes