Peter Gorgy Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Responsible for organizing and overseeing the daily operations of CIT Vericash, ensuring that the business is well-coordinated and productive by managing its procedures and coaching its people, and planning many kinds of operational activities related to Quality Assurance, Quality Control, and Support. Responsible for Operations, Support, Data Analytics and Operational excellence domains/teams.Accountabilities and Duties:• Responsible for setting goals that promote company growth.• Oversee daily activity of the team.• Prepare budgets, schedules, and other organizational reports as needed.• Manage team workloads in order to meet goals and deadlines.• Develop plans to increase efficiency and reduce costs.• Improve existing systems and policies.• Ensure customer requirements are met in a timely manner.• Work closely with other departments to promote efficient factory optimization.• Identify improvement areas and plans and implement systems to boost company effectiveness.• Execute plans designed to meet company goals by changing policies and coaching employees.• Plan and monitor the day-to-day running of business to ensure smooth progress.• Supervise staff from Technical Support and provide constructive feedback.• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.• Coordinate material and resource allocation.• Oversee customer support processes and organize them to enhance customer satisfaction.• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.• Understand the process of infrastructure deployment and disaster recovery management.

Cairo, Egypt

• Provide Technical Support to Software Users.• Assist with Software Design and Development• Create Technical Documents and Manuals• Manage the real-time performance.• Provide direct technical support to developers building experiences• Troubleshoot and configure software• Delivering the highest level of developer satisfaction• Overcome developer challenges by crafting better samples, tutorials, and guides• Engage with our operations and engineering teams to build, drive, and improve our tools andprocesses• Support Team members and help them improve their quality• Act as a self-starter and an action-taker to achieve preset goals.• Improve and enhance communication channels within the team to ensure adequateupdates of information and data.• Monitor achievement of KPIs of his/her team and escalate when necessary.• Coach and provide relevant feedback on team performance progress and ensure teamsatisfaction and development.• Login to queue, when necessary, to save service level, when spikes.• Review monthly team performance for enhancement when necessary.• Respond to all partners' questions, complaints, and suggestions when escalation is required.

Giza, Al Jizah, Egypt

- E-payments solution owner in an agile team at Orange Egypt- Developing and prioritizing ePayments solution features and requirements- Using product analytics to make data-driven decisions- Overseeing and supporting e-payment channels and systems, including mobile banking, online banking, debit and credit cards, funds transfer, and bill payments.- Ensuring compliance and quality standards for e-payment operations and services- Leading and coaching e-payment staff and conducting performance reviews- Providing level II technical support and troubleshooting for e-payment applications and platforms- Interacting with vendors and internal technical staff for e-payment system integration and improvement- Monitoring and reporting e-payment system performance and activities- Providing technical assistance for merchant acquiring, POS, and other e-payment channels

Al Jizah, Egypt

- Monitor and ensure the availability of the application on a regular basis.- Day-to-Day Applications Operations / administrations (EOD, users’ management … etc.).- Manage the basic deployments on the different environments.- Troubleshoot and handle the operations of different e-Payment systems / applications and report any errors or bugs and participate in work around and applying solutions.- Review and handle reported complaints and issues.- Perform the needed UAT testing for the assigned systems.

Al Jizah, Egypt

- Monitor data loads (ETL batch jobs) to Teradata EDW.- Troubleshooting failed jobs.- Responsible for creating the house keeping jobs to maintain the Data Quality of the Data Warehouse system.- Responsible for production operations of the BI/DW/ETL globally and create a support methodology.- Provide 24x7 on-call support in the event global resources are not able to resolve issues and require more senior level support.

Giza, Al Jizah, Egypt

- Assure integrity between systems.- Developing small to medium applications, by .NET and T-SQL for support operations.- Resolving systems and processes issues and ensures that normal service operation is restored as quickly as possible and the business impact is minimized.- Establish trust with employees, mediate disputes and motivate others into action.

Cairo, Egypt

- Detect & investigates system problems such as system failures, data corruption and consistency, and false provisioning.- Assure Services availability and stability.- Technical reference for the LINKdotNET ISP Application Support team, LINKdotNET departments and LINKdotNET outsource companies by providing technical guidance and support tools.- Design, develop and deliver support procedures for clients using SQL Server 2008.- Assist and support other Business applications teams on multiple projects.- Provide support and enhancement to production applications in a timely and accurate manner.- Train subordinates, share knowledge, lessons learned with team members.

Cairo, Egypt

- Performance Reporting, Communication Interface and second line support for LINKdotNET Pakistan.- First line operation support, resolving day to day support service requests.

Cairo, Egypt

Part Time Instructor for Microsoft SQL Server courses.