Peter Gracey Email & Phone Number

Chicago

Weekly management and inter-departmental discussion of customer forecasts and readinessConfirm capacity requirements for direct connections to IXCs, ILECs, and customers for originating and terminating, domestic and international traffic. Managed ongoing cost control and network optimization projects. New product Traffic Engineering & Planning process developmentAnalysis of product based voice traffic primary and overflow routing

Accurate monthly reporting of sales revenue to upper management. Diligent order tracking and problem solving during the installation process to ensure forecasted orders counted in monthly revenue. Escalation contact for any pre and post sales order and installation issues. Served as billing escalation contact to resolve any post sales billing issues.

Exhibited a sense of urgency and focus that resulted in exceptional productivity, quality, and time-to-repair; exceeded all monthly goals. Gained detailed knowledge of Nortel DMS 500 and Lucent 5E switches and various systems including Titan 5500 and 532 DXCs down to the component level. Demonstrated excellent versatility by serving in progressively responsible positions in multiple locations, and providing superior service during the facility transition from National Activation Center for National Repair Center.

Sent LEC facility (ASR) and Local Number Portability (LSR) orders to provision and provide service to new and existing XO customers. Delivered highly efficient service, surpassing monthly outlook expectations every month. Displayed exceptional communication and technical problem solving skills by resolving escalated issues up to the 7th level.

Served as the end to end customer contact to new and existing XO customers switching to or adding XO services. Provided a level of service that was recognized through promotions, commendations, and added responsibilities. Hand-picked to participate in the Install and Ping project after displaying outstanding performance in data installation. Prioritized and systematically completed tasks, exceeding all monthly expectations and ensuring optimal service at all times.