Digital Training Project Manager
CurrentSenior Manager, developing Jobcare's offering in the Digital Skills space, while overseeing the IT needs of the organisation. This is done through 3 main teams: IT Training, IT Support and Digital Marketing.IT Training:+ Leading Jobcare's latest programme team - our Customer Support Training Programme team. Partnering with Zendesk, we aim to help disadvantaged jobseekers in Europe step into meaningful CX/CS roles in tech and beyond. The Programme encompasses, digital CX skills, employability skills and soft CX skills and is officially accredited by Zendesk.+ Developing the Jobcare IT Training team to meet continued huge digital skills needs in Ireland (see Google or Accenture Digital Skills reports) - with a particular focus on digital skills needed to gain employment in the current market (CV writing, job application platforms, email, presentation skills, online interview skills, understanding and using AI etc)+ Broadening the impact and reach of our LinkedIn Profile Review team (similar to CV reviews), coaching jobseekers in how to make the most of LinkedIn to land roles and network.IT Support:+ Managing the IT Team on day-to-day issues and IT development in Jobcare+ Liaising with consultants to bring about the technical needs that are not available in-houseDigital Marketing:+ Managing Jobcare's Digital Marketing team which liaises with the Content Creation team to drive Jobcare's brand and VMV in the digital space
