Peter Griffin Email & Phone Number

Dublin City, County Dublin, Ireland

Responsible for oversight of all Learning Center of Excellence (LCoE) supported projects from in-take, tracking and reporting to close-out by partnering with LCoE Business Partners, designers, and the training quality team to understand current and future demand to support resource and capacity planning.

Dublin, County Dublin, Ireland

As Senior Manger for Global Trust and Safety Training Programs, I led a cross-functional and global team of project managers, instructional designers, and vendors to drive both strategic and operational innovation in a fast paced, dynamic environment. I was responsible for ensuring we have ‘best in class’ training programs that worked hand-in-hand with the quality team to improve our agents' performance on policy operationalization, implementation and process improvements. My… Show more As Senior Manger for Global Trust and Safety Training Programs, I led a cross-functional and global team of project managers, instructional designers, and vendors to drive both strategic and operational innovation in a fast paced, dynamic environment. I was responsible for ensuring we have ‘best in class’ training programs that worked hand-in-hand with the quality team to improve our agents' performance on policy operationalization, implementation and process improvements. My responsibilities encompassed diverse facets of supplier interactions, which involved managing the comprehensive engagement with BPO vendors concerning training services. This role included overseeing global program governance, expanding operations, and strategizing plans across numerous international locations. The role required a seasoned leader and a team player who had extensive experience managing both people and relationships with BPO vendors and internal stakeholders while being a champion for optimizing customer experience. This often required rolling up my sleeves and using data to make informed business decisions. Show less

Dublin

Consulted and managed the delivery of the SureSkills outsourced learning services to a range of SuresSkills clients on courseware development projects and learning consultancy services. Consulting, training, and program leadership experience working with customers such as VMware, Google, Dell, Amazon, Microsoft, Airbnb, and Burger King.

Led and grew the SureSkills learning services content development team to offer a range of technical training content development services for instructor-led and eLearning delivery. Set up the initial content development processes, standards and development tooling.

County Cork, Ireland

As Technical Account Management (TAM) EU Training Manager for Amazon Global Services, I was responsible for hiring and managing the training team, project managing the training delivery, blended learning management and certification for new hire and existing associate training, certification, refresher, and launch trainings for the seller support division in the EU and India.This role included using assessments, surveys, quizzes, quality metrics and other available tools to evaluate the… Show more As Technical Account Management (TAM) EU Training Manager for Amazon Global Services, I was responsible for hiring and managing the training team, project managing the training delivery, blended learning management and certification for new hire and existing associate training, certification, refresher, and launch trainings for the seller support division in the EU and India.This role included using assessments, surveys, quizzes, quality metrics and other available tools to evaluate the effectiveness of training and assess new Associate learning and skill development for the EU. In addition, I worked on special projects related to the EU and other Global TAM Training Academy needs and development. Project management included communicating with and getting approval from the Academy Manager on all projects and schedules, while at the same time partnering with the EU operations site managers, appropriate business owners, other Academy members, and operations team managers, leads, Training Mentors & Associates to ensure all scheduled EU trainings are conducted on-time and with sufficient resources and facilities. Show less

I founded PowerManual in early 2008 as a low cost software solution to allow presenters generate high quality informative handouts, in either hard copy or electronic format, from a PowerPoint presentation. If you have ever sat through a presentation or delivered one you will understand the importance of informative handouts other than the “3 slides per page” format. PowerManual can create amazing handouts in less than 80% of the time and with one use and you will have returned your investment.

Assessed the training needs of all groups within the organization to meet the business goals, support the organization competency model, develop the management/leadership team and ensure continuous employee development.Developed the internal training and development strategy and subsequent operational plans for all 7 regions as the company grew from 250 to 630 employees resulting in the delivery of 3207 training days (2007), 2687 training days (2006) and 2456 training days (2005).

Started up this group from initial business plan, pricing model and revenue targets to a training group to 4 instructors. Supported the Global Sales, Global Services and Bid Response teams on all opportunities and generated annual average revenue of US$1M.Designed and managed the development of the new product training curriculum, transitioned it through 3 major product releases and implemented the initial on-line certification program (CCD & CCP) using (Thompson) Prometric.

Engineering, Ba Bai

Education record