Expert and leadership personality with a sound track record in reinsurance, general management, operations and shared service centres. Doer with experience as General Manager, Head of Strategy & Operations, Head Shared Services within group structures in Europe and Asia. Proven success in change management, offshoring and managing growth phases with international teams in a global, multicultural environment. Business fluent in German, English and Spanish; communication level in French and Japanese. Strong analytical and conceptual skills with systematic solution and implementation competence. Project- and process-oriented approach, diplomatic negotiating skills and authentic leader with high motivation to achieve common goals.Keywords for the friendly robots: financial services; reinsurance; insurance; general management; executive, director, managing director, vice president, vp, executive director, global business services; GBS; shared service centres; SSC; business solution center; BSC; operations; processes; procurement; sourcing; leadership; people management; team lead; lean; offshoring; outsourcing; strategy; service level agreements; SLA; business continuity management; BCM; robotic process automation; RPA; governance; compliance; operational risk management; ORM; client service, integration, post-merger, slovakia, switzerland, japan, india, controlling, budget, people development, team development; workforce management; operations; staff; chief of staff; consulting; consultant; digitalization; transformation