Peter Hanfmann Email & Phone Number

Williamsville, New York

As a Customer Experience Representative, I act as the liaison between Eaton and our Resellers. I am focused on growing profitable sales, reseller partner recruitment and enablement, and overall reseller partner experience on behalf of Eaton / Tripp Lite by Eaton. I provide information and guidance to our reseller partners regarding sales and technical training, vendor partner program, support resources and solution information in order to drive vendor initiatives with customers who could benefit from the offering or solution. As a subject matter expert, I utilize knowledge of the products or offerings to identify cross-sell and up-sell opportunities with complimentary products and Ingram Micro offerings to build solutions and increase market penetration. I work closely with account owning sales reps/teams to identify potential opportunities to expand on or improve relationships while driving profitable sales, and/or market share of Eaton / Tripp Lite by Eaton accounts.

Buffalo, New York

As a Pre-Sales Technical Support Engineer I offers channel partners the best ensemble of cross-trained, specialized, and business-minded technical support. I understand re-seller's needs, build solutions to address those challenges, and provide expertise and data necessary to successfully close the sale. With Manufacturer specific support teams, technical help desks, and end-user engagement skills, we are able to facilitate sales. I work with several vendors such as Vertiv, APC, Tripp Lite, CyberPower, Eaton, Panduit and BlackBox.

Buffalo/Niagara, New York Area

Build and maintain relations with customers and carriers on a daily basis by finding available carriers for customers freight, or finding available freight for carriers. I maintain daily communication with specific customer accounts to secure new freight and attempt to build the amount of business between ROAR and the customer. I will also handle any issues that may arise during a haul, on both ends (customer/carrier), and ensure both parties receive the best possible customer service.

Clarence, Ny

The main responsibilities of a Home Sales Manager revolve around creating a world class customer experience for every customer. I oversee multiple departments and ensure the employees are creating these world class experiences through our selling skills strategy. I also validate that my supervisor is training and coaching those employee on this strategy on a daily basis. When I am not on the floor as the customer experience leader I am developing my supervisor through coaching and through reviewing previous weeks results.

Clarence, Ny

I managed over the front end of the store which consisted of Cashiers, Customer Service, Sales Operators. My main responsibilities revolved around resolving customer issues, ensuring the store had what it needed to operate on a daily basis and maintaining staffing. Weekly I would forecast labor, check departments head counts, create schedule's, log employee reviews, pay raises. and title changes, and maintain the stores operating funds. I would also ensure my supervisor was coaching and training all operations staff, and when he was not doing so I would be training coaching and training him on the responsibilities I had.

Clarence, Ny

The main responsibilities of an Operations Supervisor were to train and coach employees in the operations department (cashiers, customer service, and multichannel sales assistants). I was also responsible for aiding the Operations Manager in any tasks that needed to be completed whether it was handing and issue, or resolving a problem with an order or transaction.

Hamburg, Ny

Main responsibilities were to assist the Operations Supervisor in training and coaching the cashiers, customer service, and multichannel sales assistants. In addition I would also assist with other operations responsibilities such as maintaining employees equipment, ordering supplies, and monitoring store funds.

Hamburg, Ny

My main responsibilities included training the computer staff to sell products through our care+ strategy. When I was not training and coaching I was to interact with customers and engage in computer transactions.

Hamburg, Ny

My main responsibilities were to take all incoming store calls and work with customers over the phone to complete orders, or in store transactions. With this position I developed good general knowledge of all products and services Best Buy sold.

Hamburg, Ny

My main responsibilities were to assist customer with return/exchanges, and resolve customer issues.

Certification, Webdesign, Graphic Arts And Printing, 3.8

The program gave me knowledge on how to create web sites through a collection of programs such as Illustrator, Photoshop, InDesign, Flash.

Bachelor'S Degree, History

Activities and Societies: Member of Sigma Phi Epsilon