Peter Hardy Email & Phone Number

Edmonton, Canada Area

Wendover, Buckinghamshire

Utilizing my considerable technical experience I am currently employed as the AVAYA specialist for Equate Group. During my time here I’ve excelled in every challenge I've been presented with, I'm self-taught in many technical areas and I've taken every opportunity to advance myself through trainingExample accomplishmentsLead install/maintenance Engineer and Trainer of Multi-site Avaya Install: 5 x IP500 V2 with 5 x Voicemail pro applications. Set up centralized and distributed Voicemail with Small Community Networking (SCN) with ISDN fallback capability for loss of voice networking channels issues. Benefits achieved for the client included hot-desking capability between sites, free calls between sites on a fully resilient and contingent system ensuring uninterrupted communications. System Networking allowed unified access capability through the use of global contacts list for all users on all sitesLead Engineer in Avaya Installation linking UK and USA: IP500 V2 installed in UK. I setup, programmed and shipped an IP500 v2 containing a USA SD card for use in satellite office in California which was Small Community Networked (SCN) linked to UK with centralized Voicemail Pro, Auto Attendant Voicemail on both sites, across time zones, allowing USA and UK customers to benefit from extended worldwide support hours. Provided ongoing system maintenance•Avaya System Installation: IP500 V2 and Windows 2008 R2 Server for telephony apps, telephony server with CCR (Custom Call Reporter), Voicemail Pro and Contact Store call recording, TIMS 3rd party call logging to monitor inbound and outbound call tracker ( call logging, SIP, Avaya R4 DECT (via VPN to satellite office). IVR front end with multiple layer Auto Attendant functions for multiple incoming lines to different menus. Remote phones allowed calls to be controlled by head office and to satellite sites in other countries. System created to monitor staff productivity which led to increased customer satisfaction

Leatherhead, Surry

I was employed as a Lead Engineer managing a wide range of telecoms engineering competencies including: • Significant experience on Avaya IP Office, Shoretel and NEC XN 120 • Proactively plan and implement complete telecommunications solutions• Install, commission, acceptance test and train end users on preferred PBX Platforms• Install and complete end to end communications solutions in a multi-site environment. Including IP routing, client applications, TAPI Drivers.• Install and commission software applications relating to PBX Installations including but not limited to: Call recording, Call reporting, Call centre.• Plan design and implement voicemail auto attendant and IVR solutions• Carry out on site end user training• Install, troubleshoot and repair Cat5e structured wiring networks and 1308 telephone wiring• Liaise with clients to produce technical recommendations for design of PBX architecture• Carry out site surveys for telephone systems, network and cabling requirements• Perform remote and on site diagnostics in line with company Service Level Agreement’s.o Install, remove and provide maintenance support of preferred telephone and PBX exchange equipmento Repair and replace defective and damaged telephones, wiring and associated equipmento Configure operating systemso Diagnose and locate equipment faultso Inspect and test operation of telecommunications equipmento Complete test reports and maintain test and service records

Hampshire, Uk

A Field Based Technical Support Engineer, covering the South, with UK wide responsibility for preferred clients. I was responsible for the installation and integration of phone systems into customer business networks; including IP Phones, Screen popping software, Voicemail and Unified Messaging. I controlled and co-ordinated out of hours, time critical systems swap-over, ensuring system operational prior to customer operation. Always keeping customer requirements at the centre of the process, I am extremely proficient at Networking, Programming and managing Multi-Site installations. As part of my external support role I maintained, managed fault finding and resolving on site issues. I provided remote technical support to the field engineering team, and covered in house technical support desk assistance.Competencies included: Installation of systems ranging in size from 10 – 250 extensions Providing technical support and customer liaison both on and off site On Site training and customer ‘hand-hold’ on system changeover An expert at fault finding and problem solving on a wide variety of systems Maintenance and upgrade of a wide range on systems and installations Windows Consoles & Reporting packages.  Compiling spreadsheets to enable data transfer / data reporting, associated paperwork and administrationExample accomplishment• Lead engineer on a System Installation for the largest Ferrari Dealership in Europe: NEC Aspire system - 80 handsets, with a multi-zone Public Address System (PA) and NEC DECT cordless solution with key components of various Music-On-Hold scenarios and with built in advertising capability. System effectiveness enabled cordless communication coverage across the internal and external site. Dealer principal recommended the work to the extent that it brought additional business to the Company.

Haddenham, Buckinghamshire, Uk