I am a highly effective and reliable Customer Care and Operations Manager with a wealth of experience in successfully managing and developing operations of large companies. With qualifications in Business and Commercial Law, Contract Management and Contract Law, I also have extensive experience of transforming customer care operations using my expertise of Lean management and Kaizen events. I am skilled at auditing and developing processes in order to increase efficiency and customer satisfaction and implementing continuous improvement initiatives throughout departments or entire companies. I am adept at nurturing effective stakeholder relationships and I offer first-class communication skills, stakeholder management, analytical skills and HR experience which will enhance any forward thinking organisation. I have also used my financial and contract management skills – including P&L as well as pricing strategy and management – to achieve company KPIs and maximise profitability while keeping costs to a minimum.