To provide clients with a high level of customer service operating machinery for high access. Route planning to ensure timely arrival and specialist training to provide safe and comfortable access to areas at height following all legal requirements regarding ground, weather and environmental issues. To ensure all equipment and transport is maintained to a high level to ensure company values are adhered to and appearance to customers is at a high standard.

Thermal insulation engineer using all types of insulation on various water pipes internal and external on all types of buildings, from new builds to warehouses. To manage workloads and clients to ensure processes are carried out in order and in a timely manner to allow the next trade to complete their works.

• Hired, trained and developed strong Audit Team Supervisors to provide daily work direction to over 50 Auditors to ensure audits were accurately completed within the defined SLA.• Partnered with Senior Management in EMEA and globally to assist with the development of technology necessary to support Audit staff and provide efficient service to clients.• Spent a month at Audit facility in Manila to support, set up and train a new team. • Established training programs for new-hires as well as on-going training and certification programs to ensure team members were developed and constantly provided best in class client service.• Assigned production goals and targets and partnered with Human Resources to devise career development and incentive programs for top performers.• Developed team workflow, key performance indicators and service level agreements to increase productivity and efficiency.• Managed customer issues and escalations.• Prepared and delivered presentations to Audit teams, internal departments and to clients to promote the value of the service.• Liaised with sales teams to promote the value of the audit services and worked with marketing team to design training and marketing materials.• Prepared budget forecasts for the Services Director for area of responsibility.• Coordinated with and maintained effective relationships with cross-functional departments across EMEA and with the Global Audit management team to ensure efficient operations.• Managed the processing of over 6m receipts per annum.• Ensured client relationships were valued and provided advice and guidance on best practice as well as welcoming client visits to the site.

• Administration duties within financial operations sector• Lead and manage teams to ensure corporate goals were met• Experience of managing user support helpdesks, payroll teams, payroll processing team and balance sheet accounting teams.• Managed the payroll department responsible for paying over 150,000 employees on a periodic basis• Responsible for the reconciliation of 100+ balance sheet accounts with a monthly value of over £100m ensuring appropriate accounting procedures were followed and introduced robust controls and full periodic reviews with owners.• Hired, trained and developed strong teams covering Payroll, Expenses and Accounting functions.• Preparation of monthly management accounts to trial balance• Assisting with the monthly analytical review• Posting of accruals and prepayment journal entries• Daily Bank Reconciliations• General ledger journal postings• Working with the treasury department to ensure all banking’s and BACS payments have been successfully processed• Investigation work to ensure accounts reconcile and all discrepancies are cleared• Overseeing the Accounts Payable and Accounts Receivable functions when required• Preparation of VAT returns• Preparation of KPI packs for senior management• Knowledge of SSP, SMP, SAP, SPP, PAYE, NI, Pensions and all other payroll statutory regulations• Produce annual P60 and P11d statements as well as P45s and P46s• Worked with HMRC to successfully ensure electronic returns were introduced as per statutory guidelines