- Define IT strategies and projections then present them in annual management meeting.- Lead team of 4 IT personnels (2 programmers and 2 supports) to develop new applications or enhance existing ones and to support daily operation in HQ and branch offices consisting of over 200 devices including computers, printers, network switches, etc.- Delivered cost-free solutions by way of implementing popular open source applications such as virtualbox, openfire, owncloud, onlyoffice, squid… Show more - Define IT strategies and projections then present them in annual management meeting.- Lead team of 4 IT personnels (2 programmers and 2 supports) to develop new applications or enhance existing ones and to support daily operation in HQ and branch offices consisting of over 200 devices including computers, printers, network switches, etc.- Delivered cost-free solutions by way of implementing popular open source applications such as virtualbox, openfire, owncloud, onlyoffice, squid proxy, spiceworks, etc.- Implemented server virtualization to set up various virtual servers for different purpose such as database server, application servers, web proxy server, etc.- Delivered Grievance System which is a web-based application for tracking and managing complaints from residents.- Implemented BCA virtual account for monthly residential water & waste handling fee so residents can pay via atm machine, internet or mobile banking. Show less

- Work independently as the only local application support providing 24/7 hours technical support for the Bubbly voice blog service in Telkomsel, XL & Indosat.- Act as the primary contact to clients for technical matters such as request for new features or integration to a new platform. I would have to understand the intended plan first before escalating to the engineering team in HQ.- Modified existing UMB application by adding new features as requested by XL business user (accessible… Show more - Work independently as the only local application support providing 24/7 hours technical support for the Bubbly voice blog service in Telkomsel, XL & Indosat.- Act as the primary contact to clients for technical matters such as request for new features or integration to a new platform. I would have to understand the intended plan first before escalating to the engineering team in HQ.- Modified existing UMB application by adding new features as requested by XL business user (accessible by dialling *123*579# from XL msisdn). - Modified existing WAP page interface to improve its appearance (accessible at http://xlcuaps.xl.co.id)- Created scripts to automate tasks for content scheduling, sending reminders, system alerts or reports via SMS.- Generate data for reports by running queries in mysql database or from log files to get any requested information.- Regularly test the voice blog service to check for any issues and resolve them.- Did user training presentation to explain the various features of the voice blog service.- Made User Acceptance Test document and did the tests with clients after upgrading the voice blog system.- Perform system upgrade both software and hardware in order to enhance the voice blog system with new features. Show less

- Performed monitoring on application server and escalate problems encountered to development team. - Performed customer support and application support duties.- Interacted with telco partner on technical issue.- Performed advertisement and content management tasks.

- Developed applications for new projects or made enhancements in existing applications for change requests.- Troubleshoot application-related problems and when necessary, fixed software bugs in order to solve the problems.- Made User Acceptance Test document and conducted the testing with customers.- Prepared training slides and gave training to customers.- Made significant improvements in an existing application module reducing the request timeout to under 1% of total requests.

- Developed various web-based banking information management systems using ASP.NET 2.0, VB 2005 and SQL Server 2005.- Wrote Site Integration Test & User Acceptance Test documents for testing purpose.

- Set up and maintained the local area network under Windows 2000 Server environment.- Performed daily pc troubleshooting tasks covering five different areas.- Gathered business process flow for container loading and discharging on the field and compiled them into business process documents.

- Performed pc maintenance and troubleshooting tasks at the office for both software and hardware related problems.