• Accelerating the production of 6.8 million doses of the J&J Covid-19 vaccines worldwide by designing new platforms and interfaces for data modelers to help monitor drug production.• Establishing best design practices for J&J by creating comprehensive documentation library on contentmodels, IA maps and Tasks Analysis maps for a scalable and flexible system.• Working on 14 independent highly valued projects to help accelerate worldwide J&J Covid-19vaccine production.• Conducting bi-weekly stakeholder interview and identifying user pain points around the current gaps in the user experience to better determine design enhancements.• Leading user research to help validate product design concepts with cross-functional stakeholders (PM, engineering, BA, etc.) to drive revenue lifts.

• Interviewed >5 clients daily in order to find problems and gaps in technological continuity that can be filled with products that are available in my store• Created a coaching technique that enhanced employee productivity by >20% by enhancing interviewing skills

• Performed guerrilla testing on an average of 3 user/day in a city college campus.• Created 5 different user testing protocols that focused on different functions and had different goals in order to get a complete understanding of any usability problems.• Lead the team of junior designers in order to establish Standard Operating Protocols for testing and analysis.

• Performed user research and synthesized 300+ entries of interview transcript data to uncover customer insights on Twitch.tv and presented recommendations to senior leadership.• Conducted research diving into the relationship between viewers and streamers on Twitch.tv and the effect of streamer behavior on subscription trends.