Peter Houston Email & Phone Number

County Dublin, Ireland

front line staff for utility company.● Average customer service call quality score 98% ● Achieve first call resolution in excess of 95% of cases ● Received an Employee Recognition Certificate for the month January 2016 ● Received Customer Service Excellence Award for April 2019. ● Received Maynooth Employee of the year certificate 2019.

Dublin, Ireland

Innovation 21 is a consulting and training company which specialises in commercialising and managing research activity.At Innovation 21 my Tasks are► Website Migration and set up► Market Analysis incl. Competitor Analysis► Identification of New Market Opportunities► Developing and implementing Channel Strategies► Creation of Outline Strategy for the market place

Maynooth

SEPA regulation solution provider Sentenial provide SEPA payment solutions to banks and the corporate business model a like are engaged in online marketing campaigns covering many countries and includes SME and corporate client targeting to enhance the traditional marketing tactics of events and traditional media. I assist in augmenting the Online Strategy through :► Market Analysis incl. Competitor Analysis► Identification of New Market Opportunities► Developing and implementing Channel Strategies► Creation of Outline Strategy for the market placekeyword research,---------------------------------- social media management, search engine optimisation, -------------------- google adwords, display ads, ------------------------------------------ social media advertising, optimisating website for conversions, ------ monitoring the analytic's and key performance indicators, Developing calls to action, ---------------------- developing value propositions, advising on mobile,--------------------------------- mobile and tablet strategies,Twitter scheduling,---------------------------------- LinkedIn optimisation,Pay Per Click and Cost Per Mile ads,------organic search engine optimisation,Website Architecture,----------------------------- Remarketing,Investigating markets to increase the reach of campaigns, Using social media management systems,► All over multiple countries and languages

Dublin

Acted as Customer Service Coordinator / Account Manager for the chief account of the company, BT. Duties included organising, and coordinating the delivery, upgrade, and replacement parts of phone networks to small and medium BT Business customer throughout the UK mainland and Islands. I acted as first point of contact for BT within Lake Communications and achieved a first call issue resolution in excess of 95% of cases. In addition to customer service I maintained the purchase order archive and was responsible for the administration of purchase orders. To insure customer satisfaction daily, weekly and monthly reports where provided to BT by myself which where tailored to the customers needs which where under continuous review, during my time there two product line generations where released insuring large volumes of deliveries and varied objectives throughout. By coordinating with BT and sales departments I maintained the stock to insure that stock outs would not happen. By developing a very good relationship with BT and I managed to ensure that the lines of communication where always open so that when issues did arise they could be dealt with in a quick open and cooperative and friendly fashion. This account was worth 20 million euro per annum.

Dublin

Client Logic is an outsourcing company in Client Logic my duties include:Answering telephone, troubleshooting and customer care. Issue resolution for broadband Internet connection issues for residential and business customers. At Client Logic we were trained in customer service techniques, serving with both calm and irate customers to the highest standard. I served on the IT help desk, billing help desk and the complaints department. We are also trained in troubleshooting and the workings of the main operating systems, modems and browser technologies.

Diploma, Online Marketing And Digital Strategy | Seo | Social Media | Ppc | Content Marketing

Activities and Societies: Dublin Business School Online Marketing and Digital Strategy Society► Drafting successful proposals to meet.

Certificate, Human-Computer Interaction, Tba

> How to design technologies that bring people joy, rather than frustration. > Techniques for rapidly prototyping and evaluating multiple.

Certificate, Data Analysis And Statistical Inference, Tba

Data Analysis and Statistical Inference

Certificate, User Experience For The Web | Customer Retention | Customer Conversion, Completed

User experience also involves balancing the needs of users with the business objectives, and resolving any conflicts between the two. It.

Diploma, Customer Service Management | Social Media Strategy | Customer Retention, 96%

Providing excellent customer service is essential to the long term viability of every business. This course teaches what the standards.

Diploma, Statistics | Data Analysis, Expected In 2014

knowledge and understanding of statistical methods such as sampling and collecting data, probability, distributions, regression analysis..

Certificate, Google Analytics, Certified

Google Analytics gives you access to an abundance of data. You can see where your visitors are coming from, what content is popular.

Certificate, Human Computer Information Retrieval, Certified

This human-computer information retrieval course shows how modern search techniques integrate information retrieval methods.

Certificate, Google Digital Analytics Fundamentals, Certified

Digital Analytics Fundamentals

Certificate Of Mastery, Innovation And Commercialization, Expected In 2014

Activities and Societies: member of the on-line student collaboration societyInnovation and Commercialization is taught by distinguished.

Diploma, Traditional Venetian Mask Making, Destinction

Traditional Venetian mask making techniques, gold and silver gilding, traditional venetian design, modern mask design.

Certificate, Calligraphy, Certified

Activities and Societies: exhibited at Fingal county fairsTraditional and modern calligraphic techniques.

Advanced Diploma Level 8 Nfq, Event Management, Merit

Activities and Societies: organised student social eventsEvent Management, Human Resource Management, Marketing & Public Relations.

Certificate, Train The Trainer, Certified

Adult learning theory, course structuring , presentation skills, learning types, evaluation techniques.

Certificate, Leading Teams Series

Activities and Societies: organised social events for employeesLeadership, delegation and team dynamic optimisation.

Certificate, Ice Sculpture, Higher Certificate

Activities and Societies: exhibited at the Wayne County arts fairthe use of traditional and modern Ice sculpter tecniques, designs, legal.

Certificate, Motivational Series, Certified

Motivational theory, practice and application. Identifying motivational issues within an organisation and how to change cultures.

Certificate, Multi-Media, Destinction

Activities and Societies: organised social events for studentswebdesign, website construction, poster design, computer animation- industry.

Diploma, Desktop Publishing, Merit

Activities and Societies: Design societyprograms gained proficancy in - Quark express ►Adobe Photoshop ►Adobe Illustrator ►Adobe indesign

Certificate, E-Commerce/Electronic Commerce, Certified

online trading, online security, banking certification, online trading regulations, online banking processes.

Higher Diploma, Art & Design, Pass

Activities and Societies: Founded the Gaming Society, member of the chess club, member of the equality society, member of the film.

Certificate, Multimedia Portfolio Preperation, Destinction

Activities and Societies: organised student events in coordination with other PLC collegesDrawing ►Design Painting Sculpture Printmaking.

Certificate, Classical Animation

Activities and Societies: organised social events for student union - coordinated with other PLC collegesAnimation techniques, history.

Advanced Diploma, Advanced Diploma In Tourism And Hospitality, Due August