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Peter Schroeder Email & Phone Number

Senior Contact Center Engineer (Technical Lead) at HMC3 at HMC3
Location: Hackettstown, New Jersey, United States 10 work roles 1 school
2 work emails found @tmpwdirect.com 4 phones found area 973 and 305 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 4 phones

Work email p****@tmpwdirect.com
Direct phone (973) ***-****
LinkedIn Profile matched
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Current company
HMC3
Role
Senior Contact Center Engineer (Technical Lead) at HMC3
Location
Hackettstown, New Jersey, United States
Company size
24 employees

Who is Peter Schroeder? Overview

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Quick answer

Peter Schroeder is listed as Senior Contact Center Engineer (Technical Lead) at HMC3 at HMC3, a company with 24 employees, based in Hackettstown, New Jersey, United States. AeroLeads shows a work email signal at tmpwdirect.com, phone signal with area code 973, 305, and a matched LinkedIn profile for Peter Schroeder.

Peter Schroeder previously worked as Senior Contact Center Engineer (Technical Lead) at Hmc3 and Interaction Systems Manager at American Customer Care. Peter Schroeder holds Bachelor Of Science - Bs, Geography, Concentration In Gis & Minor In Computer Applications from State University Of New York Cortland.

Company email context

Email format at HMC3

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{first}.{last}@tmpwdirect.com
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AeroLeads found 2 current-domain work email signals for Peter Schroeder. Compare company email patterns before reaching out.

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Profile bio

About Peter Schroeder

My entire career has revolved around improving customer service, and I’ve learned earning customer trust requires honesty above all else, followed by accountability for both successes and failures equally. Being responsive to the needs of customers has also taught me strong crisis and resource management skills.I’m excited by the rapidly evolving technologies creating integrated CRM and communications platforms. I’m thrilled to help create these holistic next generation platforms.Connect with me if you share my passion for learning, growth, and next generation customer service.· IT Strategy· Project Management· Customer Interaction Management· Management Reporting· Technical Support & Analysis· Operations Management· IT Policies & Systems· Business Requirement Analysis

Listed skills include Call Center, Acd, Ivr, Crm, and 24 others.

Current workplace

Peter Schroeder's current company

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HMC3
Hmc3
Senior Contact Center Engineer (Technical Lead) at HMC3
Hackettstown, NJ, US
Website
hmcthree.com
Employees
24
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Company profile
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10 roles

Peter Schroeder work experience

A career timeline built from the work history available for this profile.

Role listed

Hmc3

Hackettstown, NJ, US

Senior Contact Center Engineer (Technical Lead)

Current
Hmc3

West Port, CT, US

Design, install, configure, customize, integrate, and support Contact Center infrastructure.

Sep 2022 - Present

Director, It Services

Tmp Direct

Mt Olive, NJ, US

  • Compile monthly dashboards recapping staff productivity and department profitability
  • Engage in core management meetings evaluating progress and direction of the organization
  • Plan and coordinate maintenance and upgrades of various systems
  • Led $100K, 5-month upgrade of Genesys PureConnect 2018 R3 P5 for 125 call center agents
  • Implemented new interfaces improving call center agent productivity by 20% enabling more options for remote and work from home
  • Developed 6 daily Contact Center KPI management reports used to improve agent utilization and fulfill service level agreements
Sep 2018 - May 2020

It Manager, Customer Care

Tmp Direct, An Idl Co.
  • Presented at ‘14, ‘15, & ’17 2800-member Genesys Global Conference
  • Board of Directors for ‘Genesys Users Group for Customers’
  • Managed unified communications infrastructure for 125-agent call center handling 2-million customer interactions yearly
  • Negotiated $100K vendor support contract for Genesys PureConnect Customer Interaction Center
  • Oversaw $80K annual spend on software, telecommunications, and hardware
  • Prepared & presented dashboard metrics for monthly Executive Meetings
Jan 2016 - Sep 2018

Sr. Systems Analyst

Tmp Direct

Mt Olive, NJ, US

  • Led $225K, 7-member task force team during 15-month project to select new unified communication solution
  • Evaluated 9 different communication platforms, with 5 strategic assessments resulting in selection of Genesys PureConnect
  • Increased agent productivity by 20% or more compared to legacy proprietary hardware solution
  • Completed $110 thousand, 9-month 2.2 to 3.0 PureConnect Upgrade, with a single night cutover with zero downtime, replacing 207 trunks on 9 voice circuits across 4 carriers
  • Led $75K, 4-month 2.0 to 2.2 PureConnect upgrade
  • Implemented Skills Based Routing and blended multi-media for Call Center Agents
Jul 1999 - Jan 2016

Systems Analyst

Tmp Worldwide

New York, NY, US

  • Managed 2500 toll free & DID numbers
  • Administered Siemens Hicom 300, Rolm 9751-9006i for 80 seat BPO call center
  • Pick OS coding, development, database creation, reporting, & application development
  • Anticipate and plan accordingly for unknowns of various projects supporting the pre-sales and customer service activities of 70+ national clients
Jul 1997 - Jul 1999

Programmer Analyst

Market Support International, Inc.

Manage multiple projects simultaneouslyPropose & implement solutions to meet clients objectives

Jul 1994 - Jul 1997

Production Programmer

Intelligent Charting Inc

Determine clients needs, translate to map specifications and co-ordinate production of final projectManage large client base from presentation to final product delivery

Mar 1989 - Jul 1994
Team & coworkers

Colleagues at HMC3

Other employees you can reach at hmcthree.com. View company contacts for 24 employees →

TM Tirumal Mahajan , Pmp ® Tirumal Mahajan , Pmp ® Colleague at Hmc3 Chandigarh, India, India View → PJ Paul Jones Paul Jones Colleague at Hmc3 Arlington Heights, Illinois, United States, United States View → MF Muhammad Farhan Muhammad Farhan Colleague at Hmc3 Wah Cantonment, Punjab, Pakistan, Pakistan View → MA Muhammad Asim Muhammad Asim Colleague at Hmc3 Islamabad, Islāmābād, Pakistan, Pakistan View → SS Shubham Shrivastava Shubham Shrivastava Colleague at Hmc3 Pune, Maharashtra, India, India View → BB Benjamin Barnard Benjamin Barnard Colleague at Hmc3 Hopkins, Minnesota, United States, United States View → AK Azam Khan Azam Khan Colleague at Hmc3 Jhanda, Khyber Pakhtunkhwa, Pakistan, Pakistan View → RS Ranbir Singh Ranbir Singh Colleague at Hmc3 Chandigarh, Chandigarh, India, India View →
1 education record

Peter Schroeder education

  • State University Of New York Cortland
    State University Of New York Cortland
    Concentration In Gis & Minor In Computer Applications
FAQ

Frequently asked questions about Peter Schroeder

Quick answers generated from the profile data available on this page.

What company does Peter Schroeder work for?

Peter Schroeder works for HMC3.

What is Peter Schroeder's role at HMC3?

Peter Schroeder is listed as Senior Contact Center Engineer (Technical Lead) at HMC3 at HMC3.

What is Peter Schroeder's email address?

AeroLeads has found 2 work email signals at @tmpwdirect.com for Peter Schroeder at HMC3.

What is Peter Schroeder's phone number?

AeroLeads has found 4 phone signal(s) with area code 973, 305 for Peter Schroeder at HMC3.

Where is Peter Schroeder based?

Peter Schroeder is based in Hackettstown, New Jersey, United States while working with HMC3.

What companies has Peter Schroeder worked for?

Peter Schroeder has worked for Hmc3, American Customer Care, Tmp Direct Altruist Group Co., Tmp Direct, and Tmp Direct, An Idl Co..

Who are Peter Schroeder's colleagues at HMC3?

Peter Schroeder's colleagues at HMC3 include Tirumal Mahajan , Pmp ®, Paul Jones, Muhammad Farhan, Muhammad Asim, and Shubham Shrivastava.

How can I contact Peter Schroeder?

You can use AeroLeads to view verified contact signals for Peter Schroeder at HMC3, including work email, phone, and LinkedIn data when available.

What schools did Peter Schroeder attend?

Peter Schroeder holds Bachelor Of Science - Bs, Geography, Concentration In Gis & Minor In Computer Applications from State University Of New York Cortland.

What skills is Peter Schroeder known for?

Peter Schroeder is listed with skills including Call Center, Acd, Ivr, Crm, Customer Service, Call Centers, Telecommunications, and Contact Centers.

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