Responsible for overseeing the Developer Program Partners to ensure alignment with Corporate and Developer Partners’ objectives. • Drove the RiDP Partnership Lifecycle and fostered a thriving ecosystem within the Developer Program Partners Community.• Championed the value of RiDP membership and program, actively promoting its benefits.• Oversaw communication and coordination for RiDP Partners, including conferences and other events.• Acts as the central point of contact for Developer Program activities, maintaining regular engagement with Partners.• Ensured all Key Stakeholders stay informed of Developer Program developments and updates.• Facilitated Developer Partners’ access to Engineering resources and support.• Collaborated with Engineering throughout the Partnership Lifecycle(s), ensuring smooth integration.• Led the onboarding process for new RiDP Partners, including reviewing applications and assessing fit.

Built, recruited, directed, led, and managed QA test teams responsible for ensuring the quality of Ricoh and Partner software products.• Directed the QA test team in conducting various types of tests including UAT, functional, non- functional, manual, automated, performance, load, usability, compatibility, co-existence, and verification testing.• Ensure timely, thorough, and accurate completion of all test-related projects to meet organizational objectives and customer expectations.• Manage the development, deployment, assessment, and enhancement of quality assurance systems and processes.• Foster process development and collaboration among peer groups in Europe and Asia Pacific regions.• Liaise with developers to facilitate testing activities and track progress.• Interface with company stakeholders to define objectives, timelines, and deliverables.• Negotiate staffing allocations and prioritize tasks among competing interests.• Provide regular guidance and direction to staff members.• Develop best practices and techniques for use within and beyond the QA test team.• Enhance test efficiency through the implementation of test automation and load testing capabilities.

Supervised a team of 15+ direct and indirect reports to drive the success of numerous simultaneous projects.• Oversaw the overall progress of 10+ concurrent and diverse projects, including QA testing, auditing, benchmarking, verification, and support initiatives.• Collaborated with cross-functional departments to ensure projects adhere to targeted product launch schedules.• Developed and refined QA and departmental processes and protocols.• Coordinated multiple project milestones, both tangible and intangible, to fulfill requirements for pre-production and post-launch phases.• Managed resource allocation, hardware acquisitions, and testing environments on a daily basis to meet the needs of various projects.• Monitored and managed project activities in alignment with unit contracts and funding models involving multiple stakeholders.• Identified, assessed, and mitigated project risks across numerous concurrent projects on a daily basis.• Tracked departmental key performance indicators (KPIs) and presenting comprehensive project summaries to senior management in PowerPoint format.

• Coordinate infrastructure and equipment setup for both internal company events and industry trade shows.• Oversee the setup of Ricoh solutions necessary for effective demonstrations.• Provide assistance in product demonstrations during trade shows.

• Administer and manage the entire network infrastructure, including servers, workstations, and critical applications vital for real-time stock exchange operations.• Second-level technical support to all users across the organization.

• Develop, implement, support projects tailored to meet specific customer requirements and contractual obligations.• Troubleshoot and resolve any hardware, software, or networking issues on customer premises.