Peter Wong Email & Phone Number

California, United States

building robotic battery changing stations

San Francisco Bay Area

service writing, electronic and mechanical troubleshooting, new bike builds, professional and comprehensive service/maintenance, customer support, vendor warranty liaison, new mechanic training, writing technical SOPs/documentation, etc

South San Francisco, CA

• Collect, review, and submit training records to support the SAP Learning Management System (SAP-LMS) Administration team
• Utilize data support tools (Quickbase, gDocs, etc.) to manage customer requests; troubleshoot to support audits and inspections
• Run reports on any data maintained in SAP-LMS and report against department or site goals
• Collaborate with stakeholders and SAP-LMS counterparts to create, modify, and retire training records in SAP-LMS in accordance to local business processes
• Maintain a comprehensive knowledge base of system features and limitations in SAP-LMS
• Verify completion of required training for System Access approval

San Rafael, CA

• provide friendly and efficient support to dealerships and end users of Stromer brand electric bicycles; territory of responsibility covers Western U.S. and Canada, plus South America
• resolve warranty issues by troubleshooting technical problems over the phone and via email
• oversee logistics of high-volume shipping of all orders for North America (HazMat certified)
• assist in building warranty service center from the ground up

• provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling
• perform all services offered: builds, tune-ups, wheelbuilds, etc.
• instruct more junior service staff in proper repair techniques
• handle bicycle and hard goods warranty and crash replacement claims
• provide moral and spiritual support in the fight against entropy

• responsible for oversight of Signal-Flow, a four-day graduate student music festival for performance requirement of conferred degrees
• create committees and delegate tasks to committee heads
• supervise smooth operation of all necessary tasks
• conflict management
• institute new policies with faculty liaison and Center for Contemporary Music technical director to establish better information flow to future festival coordinators

• set up and strike Skype connection for Pauline Oliveros' telepresence
• assist students in logistics for completing/documenting/presenting assigned projects
• instruct students in Linden Scripting Language for Second Life project (required introducing some students to fundamentals of programming)
• assist in guiding class discussions
• manage Blackboard site (a website for both classroom and distance learning courses)

Miscellaneous mechanical work at SF bay area warehouse.

• (terminated due to injury)
  
• distribute mosquito larvicide by bicycle throughout city of San Francisco

• perform builds on a multitude of bicycles
• final checks/last-minute fixes on repair bikes before handing off to customers
• sales floor merchandising

• provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling
  
• perform all services offered: builds, tune-ups, wheelbuilds, etc.
  
• perform meticulous builds on high-end custom bicycles
  
• maintain service area, keep buyer apprised of necessary supplies

• provide detailed work orders for repair bikes balancing customer needs, budget, safety, necessity of repair, and scheduling
• perform all services offered: builds, tune-ups, wheelbuilds, etc.
• perform meticulous builds on high-end custom bicycles
• oversee operations and repair scheduling in the service department
• responsible for keeping stock of service parts and customer special orders

Mfa, Electronic Music And Recording Media

Activities and Societies: Signal Flow Coordinator, Frog Peak Collective Experimental Music Award

Certificate Of Completion, Commercial Music (Music Technology)

B.A., Linguistics

Activities and Societies: Hapkido/Hankido/Yongmudo, Tomodachi Club

Education record