Sme And Lead Analyst Of The Client Portal Europe Department
Eligibility analystSME and lead analyst of the Client Portal Europe department (2021. 06.)My responsibilities:- renewing client contracts, solving related problems- creating new client databases, updating existing ones- handling customer inquiries, problem solving- regular coordination with other departments of the company- hosting online training sessions for clients- coordination between client needs and software development- testing, providing feedback and approving releated new IT developments- taking ownership over urgent cases- training and auditing new Cigna agents- work allocation