· I am given autonomy over the stock. I oversee the stock systems and champion stock results with action plans. I am responsible for monitoring GP% in all areas of the business and create actions for improvement. I also ensure there is an understanding of stock control within all levels of the team.· I also oversee the training of team members, B&K Specialists and Supervisors and coordinate sign-offs at each level. I am responsible for the site’s online training and regularly… Show more · I am given autonomy over the stock. I oversee the stock systems and champion stock results with action plans. I am responsible for monitoring GP% in all areas of the business and create actions for improvement. I also ensure there is an understanding of stock control within all levels of the team.· I also oversee the training of team members, B&K Specialists and Supervisors and coordinate sign-offs at each level. I am responsible for the site’s online training and regularly report to the GM on no completion reports. I champion B&K standards not compromising on product knowledge and service skills of each team member coming through the business. Show less

This job role gave me more of an insight into the day to day running of a business especially when deputising in the absence of the General Manager.Monitoring and controlling stock levels to ensure there are no shortfalls.Keeping costs in line with budgets making decisions based on trading levels.Refined my ability to read a P&L to ensure that costs were controlled in order for the business to grow.Assisted in the recruitment and training of Team Members in line with company and… Show more This job role gave me more of an insight into the day to day running of a business especially when deputising in the absence of the General Manager.Monitoring and controlling stock levels to ensure there are no shortfalls.Keeping costs in line with budgets making decisions based on trading levels.Refined my ability to read a P&L to ensure that costs were controlled in order for the business to grow.Assisted in the recruitment and training of Team Members in line with company and statutory requirements.Assisted in the performance review of all team members on an ongoing basis to ensure that they we are giving them the support they need to realise their potential.I have completed various reliefs as a Holding General Manager covering pubs in the absence of a General Manager:2015 – The Cricketers, Kew Green, Richmond (Vacancy - 3 weeks)Provided support after the GM had moved pubs. I was known to come under labour budget for the first time in the financial year.2015 – Ye Olde Rose & Crown, Greenwich, London (Holiday cover - 2 weeks)2016 - The Swan, Holborn, London (Holiday cover - 2 weeks)2016 – Ye Olde Rose & Crown, Greenwich, London (Vacancy - 12 weeks)I provided stability with the team as there were HR issues surrounding the management team. I was able to recruit and increase the sales on the peak trading nights for this community-driven theatre pub.2017 – Druid’s Head, Brighton (Vacancy - 3 weeks)Provided support to the otherwise inexperienced PLT where the GM had resigned. Recruitment of BOH team as kitchen had been closed due to lack of cover.2017 – Rose & Crown, Park Lane, London (Holiday Cover - 3 weeks)Site was recovering from a 2-star EHO rating. I ensured all pending actions were completed before revisit.2018 – The Audley, Mayfair, London (Vacancy - 3 weeks)As the most senior Assistant Manager of this site, I provided cover until a new GM was appointed. Show less

My first management role in the company. A new responsibility of being a Duty Manager introduced me to managing and leading a team. I had to ensure all requirements of the business were met by coaching team members to be flexible and adaptable to all roles within the business. I also ensured that I kept the morale high when on shift. I made sure I could cope well under pressure in order for my team to be at ease and deliver the best guest experience. It was also important to follow company… Show more My first management role in the company. A new responsibility of being a Duty Manager introduced me to managing and leading a team. I had to ensure all requirements of the business were met by coaching team members to be flexible and adaptable to all roles within the business. I also ensured that I kept the morale high when on shift. I made sure I could cope well under pressure in order for my team to be at ease and deliver the best guest experience. It was also important to follow company operations guidelines at all times to ensure a safe and secure business. Show less

This job role consisted of delivering the best hospitality experience. I developed strong communication skills through customer service. I also learned the importance of working in a team where I had to work alongside the other members to ensure service levels were at the right pace for the guest and the occasion. Product knowledge was also key for driving sales in the business and to also serve with great accuracy to deliver great food and drink at all times. This also where, I developed my… Show more This job role consisted of delivering the best hospitality experience. I developed strong communication skills through customer service. I also learned the importance of working in a team where I had to work alongside the other members to ensure service levels were at the right pace for the guest and the occasion. Product knowledge was also key for driving sales in the business and to also serve with great accuracy to deliver great food and drink at all times. This also where, I developed my ability to solve problems with the handling of complaints. Show less