Peter Osbourne Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

As the primary liaison for client relationships, I resolve issues, manage expectations, and ensure quality delivery within budget and deadlines. Leading a team of 40, I oversee manual control testing for FTSE 100 companies, manage stakeholder communications, and prioritise staff well-being and compliance.As the Chair of Operate Brand Ambassadors, I spearhead initiatives and cultivate a resource network to enhance engagement.Additionally, I co-lead people initiatives focused on engagement, return-to-office strategies, and well-being within my pillar.

Belfast, Northern Ireland, United Kingdom

As a member of the central Information Risk Management Team at a FTSE 100 company, I specialised in IT Managed application deployments as a Risk Assurance Technology analyst. With experience across various workstreams, I developed a thorough grasp of risk assurance and its business impact.Starting as an analyst, I progressed to serve as the Single Point of Contact for a client team, ensuring seamless deployment processes and efficient query resolution.

Belfast

As the pivotal link between project management and client delivery, I am entrusted with managing teams and ensuring that all deliverables surpass expected quality, meeting deadlines and budget constraints.Moreover, I serve as the lead chair for PwC Operate Brand Ambassadors, steering initiatives to enhance brand representation. Additionally, I drive people-focused initiatives within my service tower, resulting in heightened engagement and facilitating the return to office transition.

Belfast, United Kingdom

During my tenure with a FTSE 100 company in their central Information Risk Management Team, I specialized in Risk Assurance, particularly focusing on IT Managed application deployments. Working across different workstreams, I gained a thorough understanding of how risk assurance influences various business sectors.Initially joining as an analyst, I advanced to become the Single Point of Contact for two out of four client teams. This role involved close collaboration with client focal points to resolve deployment queries and issues efficiently. Furthermore, I led process improvement efforts within the team, facilitating problem-solving sessions and communicating improvements to senior management effectively.

Belfast, United Kingdom

Gaining experience across Finance, Technology, and IT Systems, I joined the central Information Risk Management Team (IRM) for a FTSE 100 company as a Risk Assurance Technology testing analyst, focusing on IT General Controls (ITGCs).My main duties included assessing Lightly Managed Applications (LMAs), analyzing their risk assessments, and selecting appropriate ITGCs to mitigate client risk. Moreover, I introduced a new workflow to enhance data integrity in our spreadsheets, boosting team productivity and efficiency.

Ballymoney, Northern Ireland

In my role as a Customer Service Technician at ROOM2RACE Ballymoney, I oversaw state-of-the-art driving simulators, ensuring customers had a memorable driving experience. Additionally, I managed multiple servers to maintain smooth racing operations, particularly during events with large groups, requiring effective organisation and people management skills.

Londonderry, Northern Ireland

From 2011, I worked behind the pharmacy counter before shifting to the shop floor to offer personalised customer assistance. Starting in 2013, my focus shifted to store operations, where I ensured seamless early morning deliveries and maintained well-stocked shelves for customers.

Londonderry, Northern Ireland

During my placement year at North West Regional College (NWRC), I earned a diploma of professional practice with distinction. My primary role involved developing e-Learning objects for both staff and students. I also created a branded e-Learning theme for college-wide use, demonstrating the educational potential of e-Learning.Additionally, I spearheaded the design of a logo for my department and contributed to the migration of college courses to the Moodle VLE site. As part of a team, I collaborated on creating e-Learning content for a local charity, aimed at potential marketing opportunities. Furthermore, I received a two-month contract extension for my contributions.