As CEO of trinitee, I empower businesses to unlock their full potential through transformative ServiceNow solutions. With a passion for innovation and a commitment to excellence, I lead our team to elevate service experience and boost efficiency - one automation at a time. Join us and be part of something extraordinary.

My role involves active participation in international projects focused on digital transformation. This position uniquely bridges academia and industry, building strong relationships with commercial businesses to enable meaningful collaboration.

- responsible for implementation projects of a web-based software product for management of public procurement processes, with focus on: - Sales and contractual activities - Customer relationship management and negotiations - Customer’s requests analysis, project execution, system implementation - Multi-channel marketing activities - Business development- working in multi-vendor environment, written and verbal communication, with the ability to describe technical solutions in the terms of the business- performing integration testing and managing/coordinating user acceptance testing, providing timely support to user queries and troubleshooting production issues- interacting cross functionally on matters that require coordination across organization and collaborating well with other groups- knowledge of ITSM/ITIL principles and experience applying ITIL guidance to IT service, hands on experience with ITSM Tools (ServiceNow, JIRA Service Desk/Service Management, Sharepoint)- familiarity with IT technologies including common hardware, networking, and software licensing

- working as a client facing consultant on customer information system implementation and support project (SAP IS-U/CRM replacement) for a local utility provider (water supply), with focus on master data, customer care and self-service customer portal modules- working in multi-vendor environment, written and verbal communication, with the ability to describe technical solutions in the terms of the business, creating technical and functional documents- performing integration testing and managing/coordinating user acceptance testing, providing timely support to user queries and troubleshooting production issues

- being part of Project Management Office for large ongoing program with the scope to migrate 50+ customer's SAP systems to T-Systems data centers- coordinating D-category projects with the following scopes: - SAP systems migrations for newly coming customers - SAP systems migrations for leaving customers (rundowns of the systems) - Hardware refreshes followed by migrations of the systems - Business Intelligence (Business Objects) implementations - Operating system and hardware upgrades for most critical customer's systems- working in multi-vendor environment, written and verbal communication, with the ability to describe technical solutions in the terms of the business- understanding of ITSM best practices and ITIL framework, experience with ITSM Tools (Sharepoint, HP Service Manager 9, Cosima)- interacting cross functionally on matters that require coordination across organization and collaborating well with other groups

SAP MM/SD modules application support project for Japanese car producer with the following responsibilities: - coordinating the delivery of SAP applications support between client’s locations in Netherlands, Germany and Accenture support’s locations in Germany and India - partly involved in day-to-day service management activities

Involved in global mass deployment project for multinational petroleum company, where my key responsibilities were mainly: - tracking the completion of planned pre-deployment activities for sites in different regions worldwide - resolving issues from all site related activities, prior to the conversion - responsible for site technical configuration updates prior to the conversion - logistics coordination – managing movements between different warehouse locations worldwide - ensuring the proper documentation was available for individuals responsible for tasks, preparing important client facing reports to 50+ stakeholders - mid-term exposure to client at his locations