Peter John Ashurst Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Hamilton, Ontario, Canada

Enforce and follow all Standard Operating Procedures to ensure compliance with Swoop and Regulatory StandardsTrained in first-aid, emergency situations emergency equipment, and effective management of diffusing escalated situations onboardAssisting and safeguarding up to 189 passengers on a Boeing 737-800/Max aircraftEnsure and uphold exceptional traveler service standards, both inflight and on the groundCarrying myself with the utmost professionalism and poise while on-duty or in the public eye

Toronto, Ontario, Canada

Ground handling of airline and general aviation aircraft:Aircraft MarshallingBaggage handlingLavatory servicingGroomingFocus on safety awarenessWork with all ramp team members to create and maintain an operationally safe environmentOther duties as assigned

Markham, Ontario, Canada

Lead all event staff in a productive and efficient manner, ensuring the Angus Glen standards are maintained at all times during special event operationsProvide regular motivation and coaching to all staff to encourage on-going professional developmentEnsure proper set up of event halls are completed in a timely manner and adhere to provided floor plans and set up details in Banquet Event OrdersEnsure that table settings are in accordance with Hospitality guidelines and that health and safety guidelines have been observedEnsure that next day or next event set up is completed in full before signing out staffOrganize daily events and set event objectivesMeet with the event convenor and review agenda for accuracy and any last minute changes. Communicate any changes to appropriate personnelMaintain close contact with event convenor throughout operations to ensure that food, beverage and service has exceeded expectationsLiaise with kitchen staff to determine who is in charge of the event and to ensure they are aware of event requirements such as, but not limited to, timing, buffet or station set ups, and special meal requests.Conduct a pre-shift meeting with all scheduled staff at least thirty minutes prior to start of the event to outline the agenda, assign duties and table assignments, full event menu and performance expectationsOversee the event by observing and maintaining service levels and ensure Angus Glen guidelines for alcohol service are met at all timesRespond to and resolve any guest service issues promptlyEnsure proper accounting procedures are adhered to at all times, by balancing all alcohol inventory at the end of each event, and ensuring all billable items are uploaded to the Banquet Event OrderEnsure cleanliness and sanitation of all food service and clubhouse areas during scheduled shiftsMaintain a professional demeanor at all times while at Angus Glen

Mississauga, Ontario, Canada

Responsible for checking guests in and out of their accommodations following Hilton StandardsResponsible for making reservations Process all payment types such as room charges, cash, debit, or creditAnswering the multi-line phone with proper company standard greetingEnsuring optimal customer service at all timeOperate hotel property management system ( OnQ)Handling guests complaints in a professional and in a timely mannerProviding guests with information about the local area

Scarborough, Ontario, Canada

Providing excellent customer service to members and guests.Making tee time booking for members.Making reciprocal tee times for members at various different golf clubs.Up keeping of pro shop. Making sure shelves are fully stocked with clothing, golf balls and golf gloves.Club repair and re-gripping .Assisting outside services when needed.Providing information to members regarding events happening at Cedar Brae Golf Club.

Shanty Bay, Ontario

Responsible for checking guests in and out of their accommodationsAnswering the multi-line phone with proper company standard greetingEnsuring optimal customer service at all timeOperate hotel property management systemHandling guests complaints in a professional mannerCommunicated with housekeeping Received Count on Me for going above and beyond for a guestReceived Celebrate You from Management for demonstrating hard work and job well done

Oro - Medonte

Processed green fees, made tee time reservations, processed memeberships, and processed sale of merchandise.Assisted with the upkeep the pro-shop ensuring shelves were fully stocked with merchandiseAssist with Outside Services when neededAssisted with corporate events. Assisted in organization and running of ladies day and night, men's night and couples league.

Orillia, Ontario

Provided excellent customer service with a friendly smile.Performed valet duties by driving guests vehicles safely. Responsible for delivering and picking up guests luggage in a timely fashionProvided direction around property as well as information about the city Totally conversant with the LMS Reservation SystemPerformed other delivery tasks assigned to me

Port Carling Ontario

Responsible for the coordination & successful execution of all corporate events.Successfully organized events up to 144 golfers, including golf, dinner, prizes, etc.Directly coordinated with convenor, ensuring all requirements were understood and exceeded.Negotiated opportunities to provide corporate merchandise to convenorsProvide members and guest a warm welcome upon arrival.Responsible for smooth operations of the outside service, delegating tasks as requiredEnsured that shelves are fully stocked with merchandise, in a neat, professional and inviting manner.Totally conversant with the POS Reservation SystemEntrusted with the organization and running of junior camps and clinics Assisted Club Professional with the successful Men’s Day events, every week

Barrie, Ontario

Processed green fees when guests arrived, ensuring that their day at the course was going to be a pleasurable one.Assisted with the upkeep the pro-shop ensuring shelves were fully stocked with merchandiseAssist with Outside Services when neededMade tee-time reservations into POS System

Kananaskis Alberta

Processed green fees when guests arrive for tee timeProvided clothing suggestions to guest and processed their purchasesAssisted with groups and make sure the groups are running smoothlyDirected assisted the Club Professional with the Callaway Demo Day

Port Severn Ontario

Responsible for checking guests in and out of their accommodationsAnswering the multi-line phone with proper company standard greetingEnsuring optimal customer service at all timeOperate hotel property management systemHandling guests complaints in a professional mannerCommunicated with housekeeping

Moonstone, Ontario

Sold Rental packages and Day passesAssisted with checkin in school groupsmade sure skis were adjusted to skiers ability

St. Andrews By The Sea, New Brunswick

Ensured that Member’s and Guest’s needs are taken care of, upon their arrival Kept usage reports on rental clubs and power cart and rotated daily.Overseen staff of 5 outside services staff members and delegating tasks accordingly and making sure tasks were done correctly.Worked as a Pro Shop Attendant managing bookings, green fees, selling merchandise and attending to the guest’s needs.

Whistler, British Columbia

Set up and clearing tables with the Fairmont StandardAssisted servers with serving food to guest and delivered food from the kitchen to lounge, ready for servingAssisted bartenders with cleaning glasses, stocking fridges and side stands

St. Andrews By The Sea, New Brunswick

Ensured that Member’s and Guest’s needs are taken care of, upon their arrival Quality checked each and every golf cart, prior to usesWorked as a Pro Shop Attendant managing bookings, green fees, selling merchandise and attending to the guest’s needs.Received nomination for Star of the month

St. Andrews By The Sea, New Brunswick

Voluntarily Cross-trained in being a host, in room dining, a runner and Banquets Served large functions, in a fine dinning atmosphere. Responsible for the set up and clearing tabled to the Fairmont standard

Diploma, Golf Facilites Operations Management

- Graduated with Honours - Successfully completed First Semester with an average of 81.4 - Successfully completed Second Semester.

Diploma, Hospitality Management - Hotel And Resort

Hospitality Management * Hotel and Resort - Successfully graduated Hospitality Management with diploma - Experience gained serving.

Education record