MaritzCX pairs contractors with client locations to perform audits and mystery shop.• Follow up and negotiate electronic requests received from contractors• Provide technical assistance for web and mobile app users

Plexus software transforms an organization’s fragmented business processes into a tailored all-in-one intelligent workspace; syncing all internal collaboration between office and field representatives as well as external communication with customers.• Led implementations and performed onsite and virtual training, assisting clientswith learning and optimizing Plexus software• Assisted affiliated businesses with SEO, Google AdWords, website enhancements,and marketing materials development• Created and managed email and print marketing campaigns

• Managed a team of 7 people responsible for 826 wells across 26 oil and gas leases in Eastern Kansas• Ensured employees had the resources required to complete projects successfully• Managed new hire process, employee termination, and daily employee performance• Calculated ROI of equipment and infrastructure purchases• Developed action plans for new and existing leases to prioritize efforts with a goal of maximizing ROI• Tracked, reviewed, and reported oil production weekly to confirm goal achievement and determine where to direct team efforts for maximum future impact• Oversaw transfer of ownership communication and documentation between buyer, seller, and state agencies• Communicated directly with state and federal oil-field representatives to ensure environmental compliance

• Managed staff of 40+ employees across multiple locations subsequent to bank foreclosure, consisting of three 72-room properties in the Chicago area, a 54-room property in Richwood, KY, a 50-room property in Chesterton, IN, and two 20-room properties in Rockford, IL• Supervised the transition from the Choice Hotels International franchise to the Wyndham Worldwide franchise• Increased room occupancy by 26% and revenue per available room by 23% over a two-year period in Chicago• Increased annual revenue from $1,197,000 to $1,472,000 over a two-year period in Chicago• Managed general accounting, online reservation systems, and human resources, including accounts payable, payroll, new hires, employee terminations, and daily cash drops• Trained employees on new computer operating systems, procedures, and processes, improving the quality of customer service• Managed staff of 80+ employees at a 274-room hotel in the Cincinnati area, as well as the food and beverage operations of the attached Max & Erma’s Restaurant• Analyzed, formulated, and implemented a schedule to right-size staff, resulting in a 35% reduction in annualized payroll in the first six months

• Collaborated and individually photographed weddings, athletic teams, school events, portraits, and various special events• Summers 2008, 2009; March 2010 – December 2012

• Worked part-time to coordinate promotional efforts to increase awareness and participation in the “Eat, Drink, Shop, Think, Local First” campaign in Springfield, IL• Managed an online database of over 600 locally-owned businesses to provide the community with an accessible list of local businesses• Developed a database of information collected from participants in the CAIBA’s Holiday Sweepstakes to track demographics and ultimately aid future promotional efforts to support the local business environment

• Assisted in the turnaround management of a Super 8 Lodge subsequent to bank foreclosure• Reduced customer complaints from the highest of Super 8’s Central region to less than half of the system average within 6 months of new management• Actively monitored, responded, and made improvements based on customer feedback on online travel agents websites and review boards• Managed front desk operations, executed payroll, trained new employees, and performed night auditing

• Gained project management experience by working closely with large accounts, such as Edward Jones, LPL Financial, and National Auto Dealers Association (NADA)• Assisted in managing the Microsoft SharePoint program implementation to facilitate more efficient collaboration between LPL Financial and Maritz • Implemented measures to effectively decrease cost, increase quality, and ensure correct scheduling for each project